back to listings SME Profile: Birchall Foodservice

Birchall Foodservice, Cobalt House, Magnesium Way, Burnley Bridge Business Park, Hapton, Burnley, Lancashire BB12 7BF

T: 01282 429446   |   E:   |   W:



About Us

A professional and pro-active wholesaler can make such a difference.

We are a fifth-generation family-owned business based in Burnley, Lancashire. For over 80 years, we have been providing quality products and supreme customer service tailored to the needs of the caterer.

Our extensive range now boasts over 5,000 products, and our customer base includes caterers from the care, education and hospitality sectors. We offer something for every menu, from fresh produce and butchery to frozen food and ambient goods. Plus, we stock cleaning supplies and kitchen equipment too.

Next day delivery provides access to one of the most comprehensive, next-day delivery range of foods for caterers in the North of England and Wales; one vehicle – one delivery. Alongside our main depot in Burnley, we have satellite depots in Durham, Sheffield and Stoke-on-Trent, allowing us to deliver from Newcastle down to Birmingham.

We pride ourselves on providing unbeatable customer service and, unlike our national competitors, we have the flexibility and local knowledge to achieve this. What’s more, we offer bespoke events and large exhibitions for customers in our popular Training, Exhibition and Development (TED) suite.

Order Online with Birchall OrderMate

OrderMate is the name of our new online ordering platform, available now on all iOS devices and launching on Android from January 2021. With OrderMate our customers can order anytime, anywhere, be it when walking around their kitchen or store rooms, on their way to work, or relaxing at home. OrderMate also offers full visibility of our entire product range with imagery, descriptions, allergen and nutritional information, as well as ingredients. What’s more, the in-built chat facility allows our customers to communicate with their telesales partner, and the Menu function gives caterers the option to build menus, which can easily be reordered time after time.


Who we service

Birchall Foodservice is exclusively designed for independent caterers in all sectors.




Education Healthcare Hospitality
Primary and Secondary Schools, Universities, Colleges & Nurseries Hospitals, Nursing and Care Homes, Meals on Wheels & Workplace Catering Hotels, Restaurants, Pubs & Bars, Travel, Leisure, Cafes & Fast Food


Product categories


Our Services

You’ve got a lot on your plate and we feel that you need the best support possible.

We closely follow emerging trends and develop inspiring products to ensure your menu always offers the latest developments.

And we’re not just about great quality food and competitively priced products, we’re about the whole business approach, therefore we have designed a range of services and support bringing knowledge and experience to assist you to run your business more efficiently and effectively.

Regular Exhibitions & Training

Our Development Chef

Our Training, Exhibition and Development suite (TED) hosts a number of events throughout the year, including ‘FreeFrom’ exhibitions, dysphagia training workshops and our annual ‘BIG’ event. Paul Dickson is Birchall Foodservice’s development chef. He has 30 years’ experience in foodservice, has cooked for royalty, film and pop stars, and also works as a food consultant and stylist. He runs Lancashire’s only boutique cookery school. 
Book events Book our chef

Environmental health advice and seminars


Jackie Dickinson, an accredited EHO trainer, works with Birchall customers to provide advice and direction based on her substantial experience working in the environmental health sector. Erudus is an online tool which is free to our customers, allowing you to take control of allergen and nutrition information.
Email request Get full traceability

Waste cooking oil recycling

Menu design

Customers can recycle their cooking oils with our free collection service. The oil is recycled into bio-fuels in compliance with current legislation. Designing and printing your menus can be an expensive and time-consuming task. That’s why we offer free menu design and printing for our customers*. A member of our marketing team will phone you or come out to visit you to determine the details of your menu, and then design and professionally print them based on your requirements.
 *Terms and conditions apply.
Get oil recycling Enquire

Supplier POS  (point of sale)

Finance plans

At Birchall Foodservice, we stock over 5,000 products from many leading brands. If you’d like to promote a particular brand to your customers, then speak to us about branded supplier point of sale material. Many of our suppliers offer POS free of charge, including Whitby Seafoods, Yorkshire Tea, Burts Crips, Chicago Town, Nestle, Proper Cornish and more. Our equipment repayment plans might just be our best kept secret. We know that kitting out a new kitchen or purchasing a new appliance is a big investment, so we give you the option to spread your payments. If you’re a Birchall customer are would like to take out a repayment plan on your next catering equipment purchase apply here.
Enquire Apply


Cleenol provides our customers with a free site survey on request which includes a range of leaflets, posters and guides to support the training needs and requirements for all your staff when using cleaning chemicals.

Modules can be tailor made to cover individual customer training requirements and incorporated into personalised wall charts with your company logo.

Cleenol’s Training Support

  • Enables staff to understand the most economical and effective use of products.
  • Helps towards meeting your health and safety legal obligations.
  • Reduces the risk of accidents in the work place.
  • Makes for a safer working environment for all your employees.

Apply for free site survey


Our products and menu solutions

At Birchall Foodservice, we know that our customers need to deliver quality and consistency to their diners every day. That’s why we make it our priority to provide them with choice and value when it comes to our product offering. Our customers’ menus are core to their business, and finding the right product is key to their operations’ success.



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