back to listings SME Profile: Core Contact
New Hall Lane
Welcome to Core Contact
AT THE HEART OF YOUR CUSTOMER RELATIONSHIP
Core Contact is a professional, dynamic and highly innovative marketing services company that has built a market leading reputation as a specialist in developing comprehensive telemarketing, subscription management, data and fulfilment solutions for a wide range of clients in both the business to business & business to consumer markets. At Core Contact we can take the hard work out of securing new business and managing customer relationships. We can help you find new customers, secure leads and appointments or manage your existing customer base so that you can concentrate on making your business a success. If you have an existing customer base, developed as part of any type of business, from magazine publishing to direct mail to charities, then we can manage your customer subscriptions and fulfilment cost-effectively, as well as help you to generate new revenue streams or consolidate your existing customer relationships to extend customer lifetime and long-term income.
The launch of Core Contact became a clear and obvious step forward in the continued growth and development of The Newhall Group. Publisher of one of the country’s top selling consumer magazine titles, Candis, the company took its telemarketing service in-house, unable to source a business that could deliver its very exacting and specific demands. Read more
At Core, we recognise the importance of listening to, and fully understanding our clients, and their marketplace so that we are able to objectively introduce our thoughts and ideas, both proactively and reactively, in order to achieve the best possible solutions. We believe it is this ethos that has helped put us at the forefront of the industry. We continually push the development of our IT function and are able to develop our own bespoke systems that have proved time and again to be more effective, as well as integrating with our clients’ own in-house databases. Continuous improvement in our IT service provision helps us push the boundaries of customer service. Added value is realised in the shape of accurate data recording, complete visibility of activity and results, quick lead distribution, lead tracking and ultimately return on investment
- We offer a complete solution from order or sale to fulfilment and data processing
- We have developed one of the most advanced and effective subscription management systems available
- Your customers are not just a number. Our agency training, focused on one to one connections between two people, is designed to make your customers feel special about your brand
- We ensure compliance with the DMA Code of Conduct in all our activity
- Flexibility with telemarketing campaign payment terms – (cost per acquisition/cost per call/hourly rate)
- State-of-the-art technology means we can deliver the efficiencies of the largest centres with the personal attention of smaller units
- Agent retention is double the industry average, giving clients a significantly more experienced team to represent their brands
Core Contact offers stimulating, effective and dynamic inbound telemarketing services of wide ranging scale and size to clients across the UK, utilising the most sophisticated systems available to ensure that the right information is captured and communicated clearly and in the most appropriate manner.
From managing inbound long-term call activity for a client’s entire customer base to achieving results for a one-off campaign, we can help and deliver.
OUR CORE ACTIVITIES INCLUDE:
- Customer service query handling
- Order processing and fulfilment
- Membership database support
- Payment processing
- Inbound response handling
- Credit brokerage
During the development phase of a campaign, we aim to get to know as much as possible about our clients and how their customers see them. As far as the customer is concerned we are you, therefore we must have a deep understanding of your ethics and attitude and have a keen awareness of your corporate image and brand values.
From this point onwards, we aim to work seamlessly to develop and implement a solution that has the flexibility and robustness to adapt to the changing needs of your business.
Core Contact’s team has delivered many very successful campaigns and we are experts at building the right environment to deliver the best results however complex your requirements.
OUR SERVICE RANGE INCLUDES:
- Outbound sales, either adding incremental value or in new product areas
- Customer questionnaires and analysis
- Obtaining Customer ‘opt-in’ to marketing campaigns
- Data capture facilities
- Payment processing and collections
- Credit brokerage
We can provide all aspects of publisher and membership subscriptions as well as stand-alone fulfilment from both inbound customer requests or as a result of an outbound campaign.
WE CAN PROVIDE:
- A highly developed, adaptable subscription management system
- High and low volume campaigns
- Automated and manual compilation and packaging of product orders
- Warehousing and stock management
- Print-on-demand capabilities
- Publisher Customer Management
Consumer data becomes out of date very quickly as people move or pass away, their telephone numbers change or they register with suppression services such as the TPS or MPS.
The data any company holds on its customers are vital to the business, enabling it to provide excellent customer service and to support future marketing efforts.
We can build or enhance your customer databases using our online access to the latest PAF and OSIS phone number databases. We can quickly deliver enhanced data for use in your marketing campaigns.
OUR SERVICES INCLUDE:
- Batch cleaning of your customer address data
- Telephone appending to databases
- MPS and TPS checking services
- Database Revenue Generator
- SUBSCRIPTION MARKETING
- BUSINESS TO BUSINESS - CHARITY LEAD GENERATION
- CONSUMER MARKETING PROMOTIONS
- CUSTOMER ACCOUNT REACTIVATION