back to listings SME Profile: Yonder Consulting Limited

Award winning research which blends insight, strategy, and imagination to inform critical decision making in the government and public sector

  

chris.menzies@yonderconsulting.com
Tel: 07734 508 577 / 020 7253 9900

 

 

About Yonder

Yonder Consulting is an award-winning market research consultancy specialising in rigorous, insight-driven research that informs business and comms strategy. We blend qualitative, quantitative and innovative data collection approaches, underpinned by a strong analytics capability, to provide our clients with the confidence to support decision making.  We specialise in Public and Social Research working closely with our clients to shape policies, improve public services, enhance citizen experiences, and create a fair and safe society.

 

Key Sectors which we operate

  1. Sport, Leisure & Tourism
  2. Regulation & consumer rights
  3. Education, Learning & Skills
  4. Business & Finance
  5. Citizen experience
  6. Energy, Climate & Environment
  7. Transport & Infrastructure
  8. Charities

 

Key Products & Services

Service area Capabilities
Quantitative Research Proprietary 150,000 online panel to deliver online surveys, dedicated telephone centre to deliver CATI interviews, access to face to face researchers to deliver door to door and in-street interviews.
Qualitative Research Dedicated qualitative team delivering focus groups, depth interviews, deliberative research, online communities, ethnography, observational research, semiotic research and a wide variety of innovative qualitative techniques and data collection tools
Omnibus Services Proprietary omnibus services including: Online Omnibus, Business Omnibus, MP Omnibus, Children’s Omnibus, Rural Omnibus, regional omnibuses (London, Scotland and Republic of Ireland).
Advanced Data Collection Beyond qual & quant approaches we offer passive metering, digital intelligence, AI moderated interviewing, synthetic data and digital twins, biometrics (e.g. galvanic skin response and heart rate), facial coding, eye tracking, deepening understanding around a niche subject areas
Digital/Social Insights Application of sophisticated digital and social analysis tools to analyse authentic unfiltered conversations which are taking place across social platforms and discussion forums.  Our dedicated team deliver contextual understanding around emerging behaviours & attitudes.  We identify escalating online issues/concerns along with the comms & messages needed to resonate with these audiences, and we analyse public opinion, sentiment, and language to unlock consumer needs and inform policy development.
Advanced Analytics In house analytics team delivering a wide range of statistical solutions including regression analysis, key drivers analysis, cluster analysis, Maxdiff, Conjoint, Structured Equation Modelling (SEM), Factor Analysis, and more

 

Types of work we conduct

Our work covers the full breadth of pubic and social insights including:

  1. Communications strategy & evaluation
  2. Understanding behavior change
  3. Opinion polling & citizen experience
  4. Strategy & advisory
  5. Public consultation
  6. Tracking & benchmarking
  7. Deliberative and co-creative engagement
  8. Domestic & International policy

 

Clients we work for

Yonder partner with a wide range of public sector clients including central government departments, arms-length bodies, regulators, major public-interest organisations, and consumer groups. Our clients include local authorities/councils,  The Foreign Commonwealth and Development Office, The Department for Business and Trade, The Cabinet Office, The Department Energy Security and Net Zero, Ofcom, The Gambling Commission, Cancer Research UK, MacMillian Cancer Support CCWater, Network Rail, Transport for London, Smart Energy GB, Ofgem, British Council, Which? and  Citizens Advice.  Below are some examples of research Yonder’s public and social team conduct:

Department Energy Security and Net Zero
Yonder evaluated DESNZ’s national Boiler Upgrade Scheme campaign through a multi-wave survey among homeowners, assessing how communications were shifting awareness, attitudes and action towards heat pump adoption.

Gambling Commission
Online research and robust digital intelligence analysis to understand prevalence and usage of illegal gambling websites in the UK along with the key drivers and motivations to engagement.

London TravelWatch
In depth exploration of digital exclusion on London transport using an online & telephone survey, industry stakeholder depths, and depths with affected individuals to build a rich pictures of the challenges, and potential

 

Ofcom
Passive measurement of 700 children (aged 8-14) using an app installed on their mobile device to continually monitor internet usage, website visitation and app usage to understand the potential for online harms and inform the Online Safety Act

Woodland Trust
Research to inform the design of an Urban Knowledge Platform to communicate the importance of woodland area.  The research included desk research, stakeholder depths, social intelligence and online surveys with outputs framed to ensure the new resource was accessible, motivating, credible, relevant, and understandable.

Cancer Research UK
Online survey to evaluate the effectiveness of CRUK’s Children and Young People’s Campaign exploring awareness, engagement, sentiment, competitor perceptions, and overall support for CRUK.

 

What our clients say

“We were very impressed by the thorough approach that Yonder took to our brief, particularly in getting to grips with the ways that we and our supporters work. The final report presented clear, actionable insight and we are expecting very positive impact from the changes we will implement as a result. We would definitely use Yonder again for similar projects”

“The Yonder team have provided a huge amount of invaluable insight to inform our approach. The team pushed us to really think about what we needed, and crucially if we had sufficient internal clarity on our wider strategy. By helping us define our requirements, this then enabled swift fieldwork to take place which tested our approach and gathered insight into how we needed to develop our work. The reporting provided was clear, action orientated and accessible to our internal clients.”

“Thanks for your support in delivering such a comprehensive audience segmentation project. The toolkit of findings; from the pen portrait slides, individual reports to the detailed full deck of findings has provided our team with a very nuanced level of insight and underpins our campaign strategy. The different qual & quant approaches (some of which were new to us) really helped to enhance the final deliverables and generated an impactful series of debrief sessions for our stakeholders. Super job!”

“The quality and utility of insight delivered by Yonder has established a benchmark for future comparison, identifying priority themes for NATO’s future communications. The team’s responsiveness and attention to detail was excellent, as were reports and presentations to senior leadership”.

“Yonder have an outstanding understanding of our objectives, priorities and challenges, and use this to inform their research design and analysis”

“The Insight Hub provides an invaluable tool to not just Network Rail but the rail industry. It brings together a wide variety of research and business data under one roof one in a fragmented industry. It has promoted greater collaboration and better ways of working across the various insight teams in the industry, a key strength is how accessible and intuitive it is to for colleagues who don’t have a background in data. This empowers colleagues in Media, Marketing, HR and Commercial functions to make business decisions based on evidence.”

Consumer Insight & Experience Manager,
Cancer Research UK

Large Event Evaluation Lead,
Department for Business & Trade

Interim Head of Insight & Evaluation,
Foreign, Commonwealth & Development Office

Research Lead,
NATO

Campaign Manager,
Department for Education

Head of Research & Insight,
Network Rail

 

Quality Credentials

  • Yonder is an MRS Company Partner, a founding member of The British Polling Council, and adhere to the MRS Code of Conduct
  • We are ISO 20252 certified and our data centres are certified with ISO 27001.
  • Yonder hold Cyber Essentials Plus certification and robust DPO/GDPR governance (DPIAs routinely conducted)
  • Our published reports are compliant with WCAG 2.2 
  • Dedicated Ethics and Safeguarding protocols to ensure the safety of participants and researchers
  • Yonder is MRS Fair Data accredited and have committed to both the MRS Net Zero and MRS Climate pledge

Yonder regularly receive awards and nominations for our research which demonstrate the quality of our work, as outlined below:

 

 

 

Contact Us

Get in touch today to find out more about how Yonder’s Public and Social Insight team can help you:

Contact: Chris Menzies

Email: chris.menzies@yonderconsulting.com

Website: https://yonderconsulting.com/

Tel: 0207 253 9900 / 07734 508577

 

 

 

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