back to listings SME Profile: Clicked Research Agency Ltd

Clicked Research Agency Ltd
Suite 2
186 Sloane Street
London SW1X 9QR
Tel: 0207 754 5415

We're Clicked, a research agency that will help you improve the digital communications you have with people…

We provide research solutions that are tailored to the unique challenges of digital / online products and services. Our core expertise is within:

•         Market Research
•         Consumer Research
•         Qualitative Research – such as focus groups, depth interviews, ethnography
•         Quantitative research – such as online surveys, telephone surveys, face to face interviewing, website intercepts
•         User Experience research – website testing, mobile website testing, app testing, software testing 
•         Biometric studies – Eye Tracking, Facial Coding, Galvanic Skin Response
•         Communications development – evaluating customer journey, advertising, DM, promotions, digital communications
•         Quantitative and Qualitative segmentation
•         Quantitative tracking studies
•         New Product/Service Development

About us 

We formed Clicked to offer clients research techniques that are especially designed to test and evaluate digital products, services and communications materials.

Our clients are from many sectors, but all have a vested interest in keeping up to date with rapidly changing consumer digital attitudes and behaviours.

We are a modest and growing agency that is made up of highly experienced researchers and consultants. We are international and have a growing network of partners who share our passion for researching digital business and communications. This means you receive extremely high quality research at a very good fee.

All this means you get extremely high quality research at a very good fee. 

Research Services 

Clicked Research Agency has a range of techniques that are specially adapted to help you at the various stages of digital development. 

We are method neutral and so will make sure each study has the most suitable research approach applied to it and we always ask the “So what?” question to challenge our own findings and dig deeper to provide you with direction.

Click into our range of services for any of the following disciplines...


The Clicked Research Agency team consists of researchers and consultants with specific skills and disciplines, with a strong expertise in public sector research. Our point of difference is that we are grounded in the fields of digital research and communications, providing you with an impartial public / user centred point of view

Why use us?

We aren’t part of the project team and we aren't involved in the internal politics of who suggested which design feature. We are impartial and user oriented.

New perspective
We’ll approach your project with fresh eyes, without any bias and with hundreds of projects providing us with perspectives you may not have.

Communications, not IT, centred
Our philosophy is centred around communication. We understand that besides the user experience, communication and branding are equally important. 

Tailored delivery
We deliver findings to a range of audiences including the general public, academics, other consultants and senior decision makers. We tailor our research outputs accordingly – detailed reports, result implementation workshops concise and attractive summaries with iconography.

We have a wealth of international expertise and pull on a network of trusted and specialist research partners when required.

Key People

Steve Mellor

Steve has worked in the research industry for 15 years, much of it within the public sector within Education. He has a hands on approach to the work at Clicked, focussing on delivering strong and commercially sensitive research and insights for a wide range of clients. His specific area of interest is in the effective development and communication of products and services. He has the unique ability to deliver complex research debriefs in a modern, simple and compelling way.

Neil Russell
Neil is the Quantitative lead at Clicked. In previous roles he has headed up public sector agency research teams and is highly experienced in working with both central and local government – often on high profile and potentially sensitive topics.  He has a wide range of specialisms, including customer satisfaction evaluation, brand re-positioning, communications development and advertising tracking. He also has substantial experience of qualitative research - running deliberative events, group discussions and depth interviews including those with C-suite personnel.  

Simone Henn
Simone combines the passion and skills for qualitative research as well as quantitative testing and data analysis. She has been working with mixed method designs for the past 7 years. Her background in psychology and a passion for online media and communications provides the ideal combination for a good UX researcher.

Avril O'shea
Avril is our user experience consultant. For Avril it’s all about solving real problems in the digital world for all kinds of people. With 17 years of digital experience under her belt, she has specialised in user experience for the past 5, building up a toolkit of methods and techniques to help her create insightful yet simple solutions to our client's complex problems.



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