WIREDGOV

INBOX is Britannic Technologies’ solution for triaging and processing emails effectively and rapidly (plus other digital interactions like chat, social messaging and WhatsApp). To help public sector organisations tackle the huge influx in digital interactions and manage them, Britannic Technologies are offering FREE licences and support for INBOX.

It has been implemented during the lockdown by a leading services and payments platform for the public sector and has helped to manage 94% of their incoming communications automatically within 2 weeks!

• INBOX was deployed within 5 days of receiving the PO
• Completely non-invasive deployment
• Filters, rules and automation applied across two generic email addresses
• Reportedly doing the job equivalent to that of 16 extra agents in the first week (this number is continuously increasing)
• 42,000 enquiry emails handled by INBOX during the first week
• 24% of incoming emails automated after hitting the first rule
• Over 50% of emails automated within 3 days
• 94% of email queries answered fully and automatically after 2 weeks of operation
• Customer able to refine rules within INBOX

Get the full details of the offer today and learn how we can help your organisation to manage thousands of enquiries rapidly.