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Breadcrumb
Business Companion
Business in Focus
Delivery charges
Business in Focus
Delivery charges
A best practice guide for traders selling goods at a distance (by post or courier)
Introduction
Making sure you deliver
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Part 1. Legal requirements
Looking at the legal requirements around delivery charges
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Part 2. Consumer service
Going 'over and above'
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Part 3. How am I doing?
Self-assessment checklist
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Delivery charges booklet - PDF download