111 service now available across Wales
Urgent medical and health advice is now available across Wales 24 hours a day, seven days a week following the successful rollout of the 111 helpline.
The service, which is run by the Welsh Ambulance Services NHS Trust, and can be accessed online at 111.wales.nhs.uk or by telephone by calling 111, will give people up-to-date health advice and guidance on which NHS service is right for them.
The NHS 111 Wales website includes more than 65 symptom checkers and information about local services, and should be everyone’s first port of call before making a phone call.
But if your health concern is urgent, call handlers on the 111 helpline can also help you get the right treatment at the right time and in the right place.
The service has now been rolled out to all seven health board areas in Wales including Cardiff and Vale University Health Board, which came online last month.
Health Minister Eluned Morgan yesterday said:
Medical advice and information about accessing the right service at the right time is available for free across Wales.
This fantastic service, supported by £15m of Welsh Government funding, will help people receive the most appropriate care for their health needs and will also help to ease pressure on our vital 999 service.
Together with the NHS 111 Wales website, this easy to remember free phone service will make a real difference to our healthcare service in Wales.
Richard Bowen, National Programme Director for 111 yesterday said:
Often within the NHS, access to urgent care services is really quite confusing.
You don’t know what services are open when and, depending on your condition, you don’t know which healthcare professional would be the best person for you.
The NHS 111 Wales website and free-to-call 111 number simplifies all of that, so from now on you only have to dial 111 and you will be signposted to one of a range of different options.
We’re thrilled that this service is now available to everyone in Wales and I’d like to personally thank everyone involved. This is a significant milestone for NHS Wales and we intend to continue improving the service going forward.
Dr Stephen Bassett, National Clinical Advisor for 111, added:
Until now, people have had to use different numbers to contact different services, but 111 brings them together under one number.
People calling 111 will firstly speak to a specially-trained call handler who will ask a series of questions.
This will allow the service’s experienced healthcare professionals – nurses and, during evenings, weekends and bank holidays, GPs and pharmacists – to prioritise calls so the most seriously ill are treated first.
Depending on the urgency of their condition, some people will get a call back from a nurse, doctor or pharmacist if they call out-of-hours.
If they need to see a GP out-of-hours, 111 colleagues can arrange this.
Stephen Clinton, Assistant Director of Operations for the Welsh Ambulance Services NHS Trust, yesterday said:
There’s been a lot of great work over the past six years growing NHS 111 Wales and we’re very proud of what has been achieved.
Our teams across Wales now help close to a million people each year with their urgent care needs, 24 hours a day, seven days a week.
Latest News from
Meet Jinx, the biosecurity dog on a mission to protect Wales’ endangered seabirds08/02/2023 15:20:00
Minister for Climate Change Julie James met Jinx the biosecurity dog today, whom she has tasked with a special mission to protect Wales’ seabirds.
Thousands of young people in Wales helped to find work under flagship Welsh Government scheme08/02/2023 13:15:00
More than 11,000 young people have been supported to find jobs during the first year of the Welsh Government’s flagship youth employment programme, Economy Minister, Vaughan Gething confirmed today.
“We will ensure every pound invested makes the greatest positive impact” – Finance Minister Rebecca Evans07/02/2023 16:10:00
Wales’ Draft Budget will be debated today in the Senedd, as high inflation continues to stretch the finances of households, businesses and our public services across the country.
Wales sets out ambitious plan “with hope at its heart” to reach goal of becoming the most LGBTQ+ friendly nation in Europe07/02/2023 11:15:00
Those were the words of the Deputy Minister for Social Partnership, Hannah Blythyn, who, alongside the Leader of Plaid Cymru, Adam Price, today (Tuesday, February 7) set out exactly how the Welsh Government will make a real difference to the lives, prospects, and outcomes for all LGBTQ+ people.
Trelleborg growth a testament to North Wales facilities and skills07/02/2023 09:20:00
North Wales Minister Lesley Griffiths has praised a Deeside company which is a trusted leader in marine, offshore and infrastructure solutions, offering cutting-edge safety systems for the transfer of oil and gas from cargo ships to the shore.
Economy Minister urges businesses to take on an apprentice06/02/2023 13:05:00
A young man with additional learning needs who is particularly passionate about ice hockey, is helping community sport clubs in north-east Wales boost the number of people taking part in sport by becoming an apprentice sports coach, thanks to the support of the Welsh Government’s shared apprenticeship scheme.
Welsh Government statement on planned industrial action06/02/2023 11:10:00
Welsh Government announce an enhanced pay offer has been made to health trade unions.
Gigabit? Gigalot! Consultation opens on proposals to require all new homes built with download speeds of 1Gbps03/02/2023 14:15:00
The Minister for Economy Vaughan Gething and the Minister for Climate Change Julie James have announced a consultation into proposals to require housing developers to ensure all new build houses be equipped with gigabit broadband capability.
Here’s how £1.6bn record transport funding is being used across Wales03/02/2023 12:15:00
Brand new trains, hydrogen fuelled buses and tripling walking and cycling routes - these are just some of the ways the Welsh Government plans to ‘make the right thing to do, the easy thing to do’ according to Deputy Minister Lee Waters.