20,000 ambulance calls in North Wales last year did not need an immediate response - Deputy Minister for Health
The ambulance service in North Wales received more than 20,000 calls last year which didn’t need an immediate response from an emergency ambulance, Deputy Minister for Health Vaughan Gething revealed recently during a visit to the service’s control room in Llanfairfechan.
The control centre handles almost 10,000 calls a month via the 999 number and from healthcare professionals.
New figures released recently by the Welsh Government and Welsh Ambulance Service show that in North Wales alone one in six calls the Welsh Ambulance Service responded to could have been dealt with by another NHS service.
During the visit, the Deputy Minister spoke with call-handling staff and Dr Linda Dykes, a consultant in emergency medicine at Ysbyty Gwynedd to hear how a new clinical contact centre support service, based in the control room, is helping reduce unnecessary call-outs and avoidable hospital admissions.
Mr Gething said recently:
“The Welsh Ambulance Service control room in Llanfairfechan handles 10,000 calls a month but the figures I’m able to reveal today show that in the last year alone 20,000 of these didn’t need an immediate response from an emergency ambulance. This is putting pressure on the ambulance service and ultimately putting lives at risk.
“The clinical contact centre’s support service is a good example of how the Welsh NHS is adapting to meet the needs of patients and reducing pressure on busy emergency services. Its aim is to provide the care patients need where they need it, which isn’t always from paramedics or at A&E. If people fall ill there is a range of options available to ensure they get the appropriate treatment they need.
“Nearly half of 999 calls in Wales last year didn’t require an immediate response from a paramedic – an emergency ambulance is a precious resource, which should only be called in a genuine medical emergency and I urge the public to choose well.
“Our ambulance service staff work incredibly hard every single day to provide life-saving treatment to people right across Wales. Helping improve the performance of the emergency ambulance service is a top priority for us as a government. The £11m package of investment the Health Minister announced at the end of January is proof of that commitment.”
Latest News from
‘A total inspiration to us all’ – First Minister announces St David Awards finalists26/02/2021 14:05:00
First Minister Mark Drakeford yesterday announced the inspirational people shortlisted for a St David Award.
New plan to futureproof manufacturing in Wales26/02/2021 10:05:00
A new action plan to help secure the long-term future of manufacturing in Wales has been launched by Welsh Government.
Ban lifted on using UK plasma donations to make medicines26/02/2021 09:05:00
As part of a four-nations agreement, Health Minister Vaughan Gething yesterday (Thursday 25 February) announced the ending of a ban on using UK plasma to manufacture medicines.
COVID-19 alert level: update from the UK Chief Medical Officers25/02/2021 16:25:00
Message from the 4 UK Chief Medical Officers on the UK alert level.
£6 million Welsh Government investment in leading paper production firm in Maesteg25/02/2021 14:05:00
Welsh Government is providing £6 million to support WEPA UK’s expansion plans, which will see 54 new jobs created and hundreds protected at its site in Maesteg.
Welsh Government appoints new environmental protection assessor25/02/2021 12:33:00
A long-serving environmental and rural lawyer has been appointed as the interim environmental protection assessor for Wales.
Vaccine and testing boost to help re-open Wales safely25/02/2021 11:10:00
Health Minister, Vaughan Gething, yesterday announced expanded testing and faster vaccine delivery to help Wales-reopen safely.
Twenty year vision for development in Wales set out25/02/2021 10:10:00
Housing and Local Government Minister Julie James has launched Future Wales, which sets out where housing, employment and infrastructure should be developed to support our town and city centres, achieve decarbonisation and climate resilience, and to improve the health and well-being of our communities.
Wales is making great strides in reforming local government finance25/02/2021 09:10:00
Local Government across Wales needs to be supported and empowered so that our local councils and police bodies can continue to deliver local and national services to their communities.
Education Minister Kirsty Williams doubles funding to support Wales’ most disadvantaged learners with £10m package24/02/2021 16:10:00
More than £10m will be made available to extend a Welsh Government programme that provides support to the most disadvantaged learners in Wales, Education Minister Kirsty Williams confirmed today.