Crown Commercial Service
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Annual Report and Accounts 2019/20 published

Crown Commercial Service has published its annual report and accounts for 2019/20.

The report highlights strong growth in spend through CCS’s agreements, with significant commercial benefits delivered for customers across the public sector, and improvements in customer satisfaction scores.

By making more commercial agreements available online, helping the public sector transform the way it works, and offering quality goods and services CCS customers have achieved commercial benefits worth more than £1 billion compared to current market comparators.

CCS helps schools, universities, hospitals, housing associations, charities and central government departments save time and money on buying everyday goods and services.

£18.1 billion of public sector spend was channelled through CCS agreements in 2019/20 – an increase of £2.4 billion on the previous year.

The accounts also show that £275 million more has been spent directly with SMEs through our deals year on year.

Customer satisfaction scores have also continued to rise, while we assisted customers with procurements worth a total annual contract value of £875 million

Simon Tse, CEO of CCS recently said:

“It has been another excellent year for us, ensuring that we get value for money across the entire public sector. We had very ambitious targets for the year, and I am delighted that we have generated commercial benefits for the public sector of over £1 billion. We could not have delivered as much as we have without the hard work, commitment and excellence of our people, and I am so proud of everything they have achieved.”

Tony van Kralingen, Chair of the CCS Board recently said:

“The year has demonstrated CCS’s importance in the role of ensuring the public sector purchase common goods and services at best value. This has been particularly evident in the last few weeks of the financial year. CCS has played a key part in the government’s response to the challenges of the coronavirus crisis. While the extent of the impact of the crisis will not be known for months, perhaps years, I am proud of the organisation’s determination to step up to the plate and be counted.”

Performance highlights for 2019/20 include:

  • £18.1 billion of public sector spend channelled through CCS commercial agreements
  • More than £1 billion of commercial benefits delivered
  • We assisted customers with procurements worth a total annual contract value of £875 million
  • Our employee engagement index, as measured by the Civil Service People Survey, has increased to 68% in 2019 – maintaining top quartile performance
  • Net Promoter Scores for customer satisfaction over the year reached +51 for Customer Service and +57 for Assisted Procurement

The Annual Report and Accounts are available to read now on GOV.UK.


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