Department for Transport
Are you a customer or employee affected by Thomas Cook?
Advice and information if you are an employee or customer of Thomas Cook.
The Insolvency Service has confirmed that winding up orders were made against Thomas Cook Group plc and associated companies. All Thomas Cook bookings, including flights and holidays, have now been cancelled. All of Thomas Cook’s retail shops will close with immediate effect.
This will be a hugely worrying time for employees of Thomas Cook, as well as their customers. Government will do all it can to support them.
If you are an employee or customer of Thomas Cook, this page will provide you with the advice and information.
All Thomas Cook bookings, including flights and holidays, have now been cancelled. All of Thomas Cook’s retail shops will close with immediate effect.
We are working with the UK Civil Aviation Authority (CAA) to help passengers return to the UK. Depending on your location, this will be either on CAA-operated flights or by using existing flights with other airlines. This will apply to both ATOL protected passengers and those who are not protected.
If you are already abroad you will find all the information you need about your arrangements to return to the UK on the CAA website.
If you are due to depart from a UK airport with Thomas Cook Airlines, please do not travel to your UK airport as your flight will not be operating and you will not be able to travel.
Passengers with ATOL protection who are yet to travel are entitled to a full refund on any future bookings. Customers without ATOL protection should speak to their credit card provider or the company they booked their holiday with. You can also speak to your travel insurance provider to see if you are able to claim back any of their costs.
If you work for Thomas Cook and have been told that you are being made redundant, the Insolvency Service has advice about claiming money you’re owed and information about where you can seek support.
The government’s Jobcentre Plus Rapid Response Service stands ready to help people find a new job as soon as possible by offering tailored support.
The government also intends to convene a cross-government taskforce to support employees, alongside local stakeholders. The taskforce will consider existing support schemes and will also monitor the impact on local businesses.
The Business Secretary will write to the Insolvency Service to ask them to prioritise and fast-track their investigation into the circumstances surrounding Thomas Cook going into liquidation. The investigation will also consider the conduct of the directors.
Business Secretary Andrea Leadsom yesterday said:
This will be a hugely worrying time for employees of Thomas Cook, as well as their customers. Government will do all it can to support them. I will be setting up a cross-government taskforce to monitor local impacts, will write to insurance companies to ask them to process claims quickly, and stand ready to provide assistance and advice.
I will also be writing to the Insolvency Service to ask them to prioritise and fast-track their investigation into the circumstances surrounding Thomas Cook going into liquidation.
Latest News from
Department for Transport
Transport Secretary announces new measures to “keep passengers safe now and level up for the future”26/05/2020 13:10:00
Funding to protect and increase transport services, level up infrastructure and regenerate local economies after the coronavirus (COVID-19) outbreak.
Transport update: Manston Airport, extension of planning decision21/05/2020 10:10:10
A second extension of deadline for the reopening and redevelopment of Manston Airport has been made, the altered deadline is to 10 July 2020.
Independent Construction Commissioner to oversee HS2 Phase 2a route20/05/2020 13:10:00
Role extended to improve engagement with communities, businesses and individuals in Phase 2a of the project.
Government invests £35 million to protect critical freight routes19/05/2020 13:10:00
Ensuring there is enough freight capacity to prevent disruption to the flow of critical goods, such as food and medical supplies.
Transport for London extraordinary funding and financing18/05/2020 16:43:00
Support funding package for Transport for London in order to keep vital public transport services running in London.
Government grants Transport for London funding package15/05/2020 12:05:00
Government funding and financing package for Transport for London to protect key services.
Transport Secretary's statement on coronavirus (COVID-19): 14 May 202015/05/2020 10:25:00
Describing how the time during lockdown has been used to fix and upgrade road and rail infrastructure, including plans to help the economy bounce back.
Multi-billion pound road and railway investment to put nation on path to recovery14/05/2020 15:48:00
Infrastructure upgrades will mean smoother and safer journeys with better connections.