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CAB - Delays to PIP still ‘unacceptably common’

Citizens Advice recently said that over two years since they were introduced Personal Independence Payments (PIP) are still not fit for purpose.

The comments follow a High Court ruling this morning which found that a delay in paying PIP to two disabled people was ‘unlawful’ and ‘unacceptable’

Since PIP was introduced in April 2013 Citizens Advice has helped people with over 320,000 issues relating to the benefit.

Gillian Guy, Chief Executive of Citizens Advice, said:

“Delays to PIP assessments are unacceptably common. Over two years since the introduction of Personal Independence Payments they are still not fit for purpose.  People are turning to local Citizens Advice in their thousands as they are left high and dry without the financial support they need to live with their health condition or disability.

“PIP is a key part of our welfare system.  It defies common decency that some disabled people are waiting months on end just to find out if they're entitled to the necessary support.”

Notes to editors

  1. The Citizens Advice service comprises a network of local bureaux, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local bureau in England and Wales, visit www.citizensadvice.org.uk.
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers
  5. Citizens Advice Bureaux in England and Wales advised 2.1 million clients on 6.6 million problems from April 2012 to March 2013. For full 2012/2013 service statistics see our quarterly publication Advice trends
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