Wired-GOV Newswire (news from other organisations)
CAB - Line managers need better understanding of flexible work entitlements
Employers must ensure line managers of people on non-traditional contracts properly understand their staff’s entitlements, says Citizens Advice.
In a report out, the charity finds that while some employers have guidelines and procedures in place to support staff on non-traditional contracts, such as zero hour or fixed-hours plus, the benefit of these doesn’t always filter down to frontline workers.
In its new report, Out of hours, Citizens Advice explores what motivates people to take on non-traditional contracts and the impact it can have on their lives. It finds people on these contracts often feel a lack of control and agency at work and can face barriers to using their entitlements. This can have a negative impact on their commitment to their employers as well as on their wellbeing at work.
The report highlights key areas where people on non-traditional contracts are at risk of losing their sense of agency at work:
Poorly designed contracts and the mismatch between contracts and hours worked;
Unsympathetic shift and rota management, with last minute changes to hours;
Poorly informed line managers;
Low knowledge of entitlements or false assumptions about these;
Lack of confidence in suing entitlements.
During research for the report Citizens Advice did find example of good practice. Out of hours highlights lessons to be learned from employers who use non-traditional contracts in an appropriate, proportionate and responsible manner, and do their utmost to ensure that their employees do not suffer unnecessary detriment as a result of their need for a flexible workforce.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Responsible workplace policies mean nothing if staff don’t feel the benefit.
“With the continued rise of flexible working it’s more important than ever to ensure that managers and employees are better educated about the entitlements of people on non-traditional contracts.
“Employers must ensure line managers fully understand what entitlements their staff have, such as around holiday and sick pay. And simple things like a well organised shift or rota system can make a huge difference people, allowing them to plan their home life as well as budget according to how much they will earn that week or month.”
Earlier this year research by the charity found that three quarters of Citizens Advice staff and volunteers feel that clients are more likely to have fluctuating hours or shift patterns than twelve months earlier.
Citizens Advice sees many people with non-traditional contracts every year. Often they come need help with their entitlements to holiday, maternity or sick pay. The number of those coming to us with these issues has increased rapidly, and in the last year Citizens Advice helped people with over 31,000 holiday and sick leave or sick pay queries. These figures reflect the difficulty involved in understanding and using these rights, especially when the contracts are non-traditional.
Notes to editors
- The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
- The advice provided by the Citizens Advice service is free, independent, confidential, and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local bureau in England and Wales, visit citizensadvice.org.uk
- You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
- Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
Latest News from
Wired-GOV Newswire (news from other organisations)
TUC: Cutting self-isolation period won’t fix UK’s fundamental sick pay problem17/01/2022 15:20:00
Reducing the self-isolation period won’t fix the UK’s fundamental sick pay problem, the TUC has warned today (Monday), as the new government policy reducing minimum self-isolation from seven days to five days comes into effect.
CBI responds to latest GDP data17/01/2022 11:05:00
CBI recently (14 January 2021) responded to latest GDP data.
UK Space Agency: Scientists are a step closer to finding planets like Earth17/01/2022 10:15:00
A UK-backed mission that will search for Earth-like planets has been given the green light to continue development after passing a critical milestone review.
CBI Wales responds to First Minister's Covid statement14/01/2022 16:05:00
CBI Wales has responded to First Minister's Covid statement.
UK Space Agency: Virgin Orbit mission success brings UK satellite launch one step closer14/01/2022 14:38:00
Satellite launch from Spaceport Cornwall is a step closer following Virgin Orbit’s successful ‘Above the Clouds’ mission in the US.
GDP: Greater government support needed for sustainable recovery14/01/2022 13:33:00
TUC head of economics Kate Bell has commented on today’s (Friday) GDP figures, which show growth of 0.9% in November before Omicron hit.
CBI strengthens East of England leadership team14/01/2022 12:15:00
The East of England CBI has bolstered its regional team with the appointment of a new Associate Regional Director – who aims to help the region’s businesses navigate a path through recovery to renewed prosperity.
CBI comments on reduction in self-isolation days for England14/01/2022 10:33:00
CBI yesterday commented on reduction in self-isolation days for England.
Financial Services activity strengthens, but optimism softens - CBI/PwC survey13/01/2022 16:05:00
Financial services firms reported that business volumes in the three months to December grew at the quickest pace since June 2017, according to the latest CBI/PwC Financial Services Survey. This rate of growth is expected to be matched in the quarter ahead.
RoSPA welcomes smart motorways roll out pause13/01/2022 12:40:00
Yesterday the UK Government has announced that it will be pausing the roll-out of ‘smart motorways’ to assess their safety. Rebecca Needham, Road Safety Officer at the Royal Society for the Prevention of Accidents (RoSPA) commented on this development,