Consumer Council for Water
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CCWater statement on Thames Water leakage performance

CCWater has warned that Thames Water’s failure to meet its commitment to reduce leakage levels risks undermining efforts to encourage customers to use water more wisely.

The country’s biggest water company will be fined £8.55 million by Ofwat, with the regulator now investigating whether to take further enforcement action.

Responding to the announcement, Sir Tony Redmond, CCWater’s London and South East Chair, said “Thames Water’s failure to meet its leakage target sends completely the wrong message to its customers at a time when households are being encouraged to use water more wisely.”

“We have repeatedly called on water companies to show more ambition in reducing leakage, which is an issue that really matters to consumers. We welcome Ofwat’s investigation into whether the company should face further action for breaking its commitment to customers.”

Ofwat statement on Thames Water leakage commitments

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