Care Quality Commission
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CQC inspectors publish more reports on dental practices

The Care Quality Commission has published a further three reports on the quality of care provided by dental practices that have been inspected under its new approach.

Since December CQC has been testing a new approach to the inspection of dental practices, using specially trained inspectors accompanied by dental advisors. In line with CQC's other inspections, reports focus on whether services provided are safe, effective, caring, responsive and well led. Unlike other regulated sectors, primary care dental services will not be given a rating in 2015/16.

Over the next 12 months, CQC expects to inspect 10 per cent of England’s 10,000 dental practices. Dentists will be randomly selected for inspection but will always include those practices that present a risk or concern raised by the public or key stakeholders, as well as those providing high quality services for the public.

Prof Steve Field, Chief Inspector of Primary Medical Services, said: "We know that the quality of care provided by most dentists is of an acceptable standard, and that is reflected in this batch of reports which is published today.

"If we find that a dental practice is failing to meet the required standard - we will expect them to provide us with a full plan setting out how they will address the issue, and we will return to check that they have made the required improvements.

“However good the general picture, we cannot be complacent.  In the first years of inspection, CQC did identify some examples of unacceptable standards of care.  Our main priority must be to ensure that we protect the public from unsafe care by continuing to inspect against the regulations and taking action if we identify any concerns."

Full reports on all four inspections are available at: The practices are listed below by local CCG area.

  • J Tan Dental Surgery – Hampshire
  • Balsall Common – Solihull
  • Crook Log Dental Practice – Bexley

For media enquiries, call the CQC press office on 020 7448 9401 during office hours or out of hours on 07789 876508.  For general enquiries, call 03000 61 61 61.

Notes to editors

In August 2014, we published a statement, A Fresh Start for The Regulation and Inspection of Primary Care Dental Services. Our statement set out our priorities for developing a new approach for primary care dental services.

For primary care dental services, our approach to inspecting and regulating will assess whether or not a provider is meeting the Health and Social Care Act 2008 (Regulated Activities) Regulations 2010. From April 2015, these regulations will be replaced by the new Health and Social Care Act 2008 (Regulated Activities) Regulations 2014, which include the new fundamental standards.

Following a public consultation, we published our final provider handbook for dentistry and rolled out our new approach.

About the Care Quality Commission

The Care Quality Commission (CQC) is the independent regulator of health and social care in England.

We make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.

We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find to help people choose care.


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