WiredGov Newswire (news from other organisations)
Citizens Advice - DWP’s ‘Trust and Protect’ scheme: Your need-to-knows
People who applied for Universal Credit as Covid hit could be subject to a benefits check by the Department for Work and Pensions (DWP).
Citizens Advice sets out your need-to-knows on the DWP’s Trust and Protect scheme, and the steps you should take to ensure you don’t lose out on benefits you’re entitled to.
What is the 'Trust and Protect’ scheme?
In the early stages of the pandemic last year, the DWP introduced new measures to make sure people could apply for benefits quickly, without the need to visit a Jobcentre. This meant that some of the requirements relating to proof of identity, housing costs and household circumstances were eased.
The DWP is now looking at all claims made in the early stages of the pandemic and asking people for this evidence to support their application. People who claimed New Style JSA and New Style ESA last spring may also be contacted.
How will the DWP contact me?
You’ll be contacted via your online journal or a call from your Jobcentre. This may show up as a withheld number. Make sure your contact details are up to date and try to check your online journal at least once a week for new notifications.
If you’re struggling to manage your online claim for any reason - including lack of access to a computer - you should be able to change to a non-digital claim. Citizens Advice can support you with this.
What happens if I can't provide the right evidence?
If you can’t provide the right evidence, or you cannot be contacted by officials seeking to verify your claim, your payments could be stopped or changed.
Citizens Advice benefits expert Lawrence Barratt says:
“If you applied for Universal Credit in the early stages of the pandemic then the DWP may contact you for some additional information to support your claim.
“To ensure you don’t lose out on money you’re entitled to, make sure the contact information in your online journal is up to date. It's also important to respond to any calls or emails from the DWP as soon as possible.
"If you don't, there's a risk your benefit payments could be stopped or changed.
“Citizens Advice can support you with free, independent advice if you’re struggling to provide the evidence you need or have any other questions about Universal Credit.”
Notes to editors
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
- Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
- The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
- Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
- Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
- For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
- We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
- Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.
Latest News from
WiredGov Newswire (news from other organisations)
Lift off for UK spaceflight as regulations passed29/07/2021 13:12:00
Legislation provides framework enabling the UK to be the first European country to launch spacecraft and satellites from home soil.
Ministers have missed chance to help disabled workers, says TUC29/07/2021 12:15:00
TUC General Secretary Frances O’Grady yesterday responded to the government’s disability strategy.
Unicef comment on the UK Government’s announcement on plans to start donating millions of COVID-19 vaccines overseas29/07/2021 11:40:00
The UK Committee for UNICEF (UNICEF UK) comment on the UK Government’s announcement on plans to start donating millions of COVID-19 vaccines overseas
CBI responds to new rules for EU/US air arrivals29/07/2021 11:05:00
CBI yesterday responded to new rules for EU/US air arrivals.
LGA responds to National Disability Strategy29/07/2021 10:40:00
Cllr David Fothergill, Chair of the Local Government Association’s Community Wellbeing Board, responded to the Government’s National Disability Strategy, published yesterday
LGA - Council employees’ improved pay offer announced28/07/2021 14:15:00
Council employees have been offered an improved pay increase
LGA responds to Beating Crime Plan28/07/2021 13:15:00
Cllr Nesil Caliskan, Chair of the LGA’s Safer and Stronger Communities Board, responded to the announcement of the Government’s Beating Crime Plan
LGA responds to Kerslake Commission on Homelessness and Rough Sleeping interim report27/07/2021 13:40:00
Cllr James Jamieson, Chairman of the Local Government Association, responded to the publication of the Kerslake Commission on Homelessness and Rough Sleeping’s interim report on the Everyone In initiative
LGA - Eight in 10 say it is important to have a say on all housing in their local area27/07/2021 12:40:00
Eight in 10 residents want to be able to have their say on all new homes built in their local community, new polling by the Local Government Association reveals today.
Retail sales and orders growth strong but stock shortages mount - CBI27/07/2021 12:15:00
Retail sales continued to grow at a rate well above the long-run average in the year to July, while orders grew at the fastest pace since December 2010, according to the CBI’s latest monthly Distributive Trades Survey.