WiredGov Newswire (news from other organisations)
Citizens Advice - DWP’s ‘Trust and Protect’ scheme: Your need-to-knows
People who applied for Universal Credit as Covid hit could be subject to a benefits check by the Department for Work and Pensions (DWP).
Citizens Advice sets out your need-to-knows on the DWP’s Trust and Protect scheme, and the steps you should take to ensure you don’t lose out on benefits you’re entitled to.
What is the 'Trust and Protect’ scheme?
In the early stages of the pandemic last year, the DWP introduced new measures to make sure people could apply for benefits quickly, without the need to visit a Jobcentre. This meant that some of the requirements relating to proof of identity, housing costs and household circumstances were eased.
The DWP is now looking at all claims made in the early stages of the pandemic and asking people for this evidence to support their application. People who claimed New Style JSA and New Style ESA last spring may also be contacted.
How will the DWP contact me?
You’ll be contacted via your online journal or a call from your Jobcentre. This may show up as a withheld number. Make sure your contact details are up to date and try to check your online journal at least once a week for new notifications.
If you’re struggling to manage your online claim for any reason - including lack of access to a computer - you should be able to change to a non-digital claim. Citizens Advice can support you with this.
What happens if I can't provide the right evidence?
If you can’t provide the right evidence, or you cannot be contacted by officials seeking to verify your claim, your payments could be stopped or changed.
Citizens Advice benefits expert Lawrence Barratt says:
“If you applied for Universal Credit in the early stages of the pandemic then the DWP may contact you for some additional information to support your claim.
“To ensure you don’t lose out on money you’re entitled to, make sure the contact information in your online journal is up to date. It's also important to respond to any calls or emails from the DWP as soon as possible.
"If you don't, there's a risk your benefit payments could be stopped or changed.
“Citizens Advice can support you with free, independent advice if you’re struggling to provide the evidence you need or have any other questions about Universal Credit.”
Notes to editors
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
- Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
- The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
- Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
- Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
- For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
- We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
- Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.
Latest News from
WiredGov Newswire (news from other organisations)
Citizens Advise - "Network profits will still be too high" - Citizens Advice responds to final decisions for RIIO-ED230/11/2022 15:25:00
As the statutory consumer watchdog for the energy market, Citizens Advice responds to Ofgem’s final decisions for the next electricity distribution price control (known as RIIO-ED2).
LGA: Stamping out abuse of councillors30/11/2022 14:25:00
New toolkit aimed at putting an end to the increasing intimidation reported by a number of councillors as they attempt to go about their daily business supporting local residents.
LGA: Councils call for urgent clarity on the future of the UK Shared Prosperity Fund30/11/2022 13:25:00
Vital locally-led projects for boosting business, supporting local communities and regenerating high streets are at risk due to government delays in approving councils’ investment plans.
UK Space Agency: UK experiment to create materials for metal and medicine launches29/11/2022 12:15:00
A UK experiment to find new ways of creating materials to be used for medicines and metal alloys launched to the International Space Station (ISS).
Retail outlook darkens in November - CBI Distributive Trades Survey28/11/2022 12:15:00
Retailers saw their sales volumes fall at a firm pace in the year to November, according to the CBI’s latest quarterly Distributive Trades Survey. Firms anticipate little festive cheer in December, with a similar rate of decline expected next month.
Citizens Advice responds to latest Ofgem reforms25/11/2022 16:25:00
Gillian Cooper, Head of Energy Policy for Citizens Advice, responding to Ofgem's latest announcement on market reforms
UK Space Agency: New UK astronauts unveiled25/11/2022 14:20:00
The UK has new astronauts, following a rigorous selection process and record UK Space Agency investment in the European Space Agency (ESA).
Output volumes rise, but decline expected to resume next quarter – CBI Industrial Trends Survey25/11/2022 14:05:00
UK manufacturers reported a rise in output in the three months to November, the first increase since the three months to July 2022, according to the CBI’s latest Industrial Trends Survey.
Companies urged to file accounts early and online to avoid penalties25/11/2022 10:15:00
If you’re due to file accounts with Companies House by the end of December, use our online services where possible and allow plenty of time before your deadline.
UNICEF UK responds to new ONS figures released today on children’s development24/11/2022 16:25:00
The UK Committee for UNICEF (UNICEF UK) responds to new figures released today (Thursday 24 November 22) from the UK Government’s Office of National Statistics on children’s development at the end of the Early Years Foundation Stage (EYFS).