WiredGov Newswire (news from other organisations)
Citizens Advice comments on energy prices
Dame Clare Moriarty, Chief Executive of Citizens Advice, said: “This is a hugely unsettling time for millions of energy customers. It’s particularly worrying for many on the lowest incomes who’ll be facing the double whammy of rising fuel bills and a benefits cut.
“With choppy waters ahead, the single best thing the government can do is keep its lifeline of £20-a-week to Universal Credit.
“Ofgem must play its part and continue to provide support and protection - especially for those worried about their finances.
Citizens Advice has seen a surge in people viewing its energy advice pages. This weekend:
- Its page on checking who has taken over your energy supply has just seen a 9000% increase in views from the previous weekend.
- Its page on what to do if your energy supplier has gone bust saw a 1700% increase in views from the previous weekend.
What should I do if my supplier has failed?
- If you’re a customer of a failed supplier, Ofgem will move you onto a different one. This can take a few weeks, but your gas and electricity supply will continue in the meantime.
- Your new supplier will contact you and it’s good to be prepared beforehand. Take a note of meter readings, keep old energy bills and make a note of your account balance.
- Wait until your new supplier is appointed before cancelling any direct debits. This should all make the transition easier.
- You can find more information on the Citizens Advice website.
Notes to editors
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
- Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
- The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
- Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
- Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
- For consumer advice, call the Citizens Advice consumer service on 0808 223 1133 or 0808 223 1144 to talk in Welsh.
- We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
- Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.
Latest News from
WiredGov Newswire (news from other organisations)
One in ten public sector key workers in Yorkshire and Humber have taken steps to change profession – new TUC poll22/10/2021 15:43:00
One in 10 (9 per cent) key workers in the public sector in Yorkshire and Humber have already taken steps to change profession, and a further two in 10 (18 per cent) are “actively considering” quitting, according to new TUC polling published yesterday (Thursday).
CBI warns Government that next week's Budget must tackle a fundamental inconsistency in its economic strategy22/10/2021 14:43:00
The CBI is today (Friday) warning the Government against new business tax rises in next week’s Budget (and Comprehensive Spending Review) or face dampening the economic recovery and undermining its broader strategy.
Manufacturing activity remains firm, but supply pressures mount - CBI Quarterly Industrial Trends Survey22/10/2021 12:15:00
UK manufacturing output volumes in the quarter to October grew at a similarly firm pace to September, according to the latest quarterly CBI Industrial Trends Survey.
Buy Now Pay Later borrowing can be like quicksand, warns Citizens Advice21/10/2021 16:40:00
Citizens Advice responds to the announcement of a consultation on the regulation of Buy Now Pay Later.
One in four public sector key workers in East Midlands “actively considering” quitting – new TUC poll21/10/2021 16:05:00
Toxic mix of low pay, excessive workloads and a lack of recognition pushing public sector key workers to the brink, warns TUC.
Climate promises destined to fail without Treasury commitment to net zero test - WWF analysis21/10/2021 15:40:00
Ahead of the Government’s Spending Review and less than a fortnight before world leaders will gather for COP26, WWF is urging the Chancellor to ensure that the UK delivers on its climate promises by applying a Net Zero Test to ensure spending and taxation decisions help protect the planet and create jobs, instead of contributing to dangerous climate change. This must build on the Net Zero Strategy from government to make sure spending is aligned with its plan to reduce emissions.
One in four public sector key workers in South West “actively considering” quitting21/10/2021 15:18:00
A quarter (24 per cent) of key workers in the public sector in the South West are “actively considering” quitting and changing profession, according to new TUC polling published today.
LGA - Councils respond to Health Secretary COVID-19 press conference21/10/2021 14:40:00
Cllr James Jamieson, Chairman of the Local Government Association, responded to the COVID-19 update by Health and Social Care Secretary Sajid Javid
NHS Confederation - Better to act now rather than regret it later21/10/2021 13:40:00
Matthew Taylor responds to the Secretary of State’s comments at the latest Downing Street press conference.