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Citizens Advice responds to E.ON price freeze

Citizens Advice has responded to energy supplier E.ON freezing the price of its standard tariff until April 2017.

Gillian Guy, chief executive of Citizens Advice, said:

“Now that half of the six largest energy suppliers have frozen prices for standard tariff customers all eyes are on the other three.

“The savings that larger energy suppliers failed to pass on when wholesale prices were down now offer suppliers a way to help their customers. Given three of the largest suppliers have been able to do so, we expect the rest to follow suit.

“A longer-term solution is still needed to tackle the higher costs loyal customers pay year after year on the standard tariff. One way the government could tackle this would be to make suppliers switch people who are on a low income and have been on the standard tariff for a number of years to a cheaper deal.”

Notes to editors

  1. The Citizens Advice service comprises a network of local Citizens Advice, all of which are independent charities, the Citizens Advice consumer service and national charity Citizens Advice. Together we help people resolve their money, legal and other problems by providing information and advice and by influencing policymakers. For more see the Citizens Advice website.
  2. The advice provided by the Citizens Advice service is free, independent, confidential and impartial, and available to everyone regardless of race, gender, disability, sexual orientation, religion, age or nationality.
  3. To get advice online or find your local Citizens Advice in England and Wales, visit citizensadvice.org.uk
  4. You can get consumer advice from the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 for Welsh language speakers.
  5. Local Citizens Advice in England and Wales advised 2.5 million clients on 6.2 million problems in 2014/15. For full service statistics see our publication Advice trends.
  6. Citizens Advice service staff are supported by more than 21,000 trained volunteers, working at over 2,500 service outlets across England and Wales.
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