WiredGov Newswire (news from other organisations)
Citizens Advice responds to collapse of Solarplicity
Citizens Advice, in its role as the official consumer watchdog for energy, has responded to news that Solarplicity has ceased trading.
Gillian Guy, Chief Executive of Citizens Advice, said:
“Solarplicity customers can be reassured that their electricity and gas supply will continue as normal. Ofgem will appoint a new supplier who will be in touch in due course. Customers should take meter readings and avoid switching right now as they may risk losing any refunds they might be entitled to.
“Solarplicity is the 12th domestic energy company to collapse in the last two years. Our research shows these failed companies left behind £172 million in unpaid industry costs, which will likely be picked up by other consumers through higher bills.
“The collapse of these firms revealed a major gap in consumer protections. The administrators of failed firms have not been subject to the same debt collection rules as energy suppliers. The government must take action and fix this problem.”
Toto energy customers
Last month Toto Energy took over the accounts of a number of Solarplicity customers, those customers should be unaffected by today’s announcement.
Consumer advice contacts
Customers can find more information on Ofgem’s website. Customers unsure of their next steps can contact the Citizens Advice consumer helpline on 03454 04 05 06. Please note, this service operates Monday to Friday, 9am to 5pm.
Notes to editors
- £172 million figure from Citizens Advice report ‘Picking up the Pieces’ (June 2019)
- Citizens Advice includes the national charity; the network of independent local Citizens Advice charities across England and Wales; the Citizens Advice consumer service; and the Witness Service.
- Citizens Advice is the statutory consumer advocate for energy and post. We provide supplier performance information to consumers and policy analysis to decision makers.
- The Citizens Advice Witness Service provides free, independent support for prosecution and defence witnesses in every criminal court in England and Wales.
- Citizens Advice offers Pension Wise services at 500 locations in England and Wales.
- Citizens Advice’s services are free, independent, confidential and impartial, and available to all regardless of race, gender, disability, sexual orientation, religion, age or nationality.
- To get advice online or find your local Citizens Advice, visit citizensadvice.org.uk
- For consumer advice, call the Citizens Advice consumer service on 03454 04 05 06 or 03454 04 05 05 to talk in Welsh.
- We helped 2.6 million people face to face, by phone, email and webchat in 2017-18. For service statistics see our monthly publication Advice trends.
- Citizens Advice staff are supported by over 23,000 trained volunteers, working at over 2,500 locations in England and Wales.
Related information: Ofgem protects customers of failed supplier Solarplicity
Latest News from
WiredGov Newswire (news from other organisations)
UK Space Agency backs space-enabled drones to deliver Covid-19 testing kits10/07/2020 14:10:00
Drones delivering COVID-19 test kits and technology using space data to support vulnerable people are among the projects backed by new UK Space Agency funding.
Audit Scotland - Covid-19 raises risk of public-sector fraud10/07/2020 10:40:00
Scotland's public finances have been boosted after a data-sharing exercise identified over £15 million of potential fraud and errors across the public sector.
NHS Confederation - Increases in nurses and midwives ‘drop in the ocean’, says NHS Employers10/07/2020 09:40:00
Danny Mortimer, chief executive of NHS Employers, which is part of the NHS Confederation, responded to the NMC's latest annual registration report for nursing and midwifery staff
Ofgem networks decision ‘strikes the right balance’, says Citizens Advice09/07/2020 16:40:00
Dame Gillian Guy, Chief Executive of Citizens Advice, said: “Today’s announcement is another step closer to a price control that stops network companies from overcharging energy customers by billions of pounds.
NHS Confederation - Immigration proposals could create workforce cliff edge for social care, warn national bodies09/07/2020 15:40:00
Care homes and other social care services could face a ‘staffing blackhole’ if temporary arrangements are not introduced to manage the initial impact of the Government’s Immigration Bill, the leaders of 37 national organisations have warned.
CIPD - HR body responds to job measures announced in Chancellor’s statement09/07/2020 14:40:00
The CIPD has responded to the Chancellor’s economic statement
COVID-19 could kill more people through hunger than the disease itself, warns Oxfam09/07/2020 13:40:00
Eight of the biggest food and beverage companies pay out $18 billion to shareholders as new epicentres of hunger emerge across the globe
NHS Confederation - COVID-19 deaths down, but extra vigilance still needed09/07/2020 12:40:00
Dr Layla McCay, director at the NHS Confederation, which represents organisations across the healthcare sector, responded to the latest ONS COVID-19 mortality figures for England and Wales
CBI responds to Chancellor's Plan for Jobs09/07/2020 12:15:00
CBI yesterday responded to Chancellor's Plan for Jobs.
LGA responds to Public Accounts Committee report on future PPE supply09/07/2020 11:40:00
Cllr Ian Hudspeth, Chairman of the Local Government Association’s Community Wellbeing Board, responded to a Commons Public Accounts Committee report on NHS capital expenditure and financial management, including about securing the future supply of PPE for health and social care services in the event of a second wave of coronavirus