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Comparison sites now the main way savvy shoppers switch

  • 31% of switchers used a comparison service when they last changed energy company, up from 26% in 2013
  • Watchdog Ofgem is proposing changes to its Confidence Code to strengthen consumer protection and get even more comparison sites to sign up
  • There’s more help on the Be An Energy Shopper website, so consumers can use comparison sites with confidence and save up to £200 on energy bills

More consumers than ever are using comparison sites to shop around for their gas and electricity. Recent research from Ofgem  shows that 31% of switchers used a comparison service to make the change last time, up from 26% in 2013.  This now beats phoning suppliers directly as the main method customers used when they made their last switch.

Recognising the increasing use of comparison services, Ofgem is proposing some changes to the Confidence Code scheme. Plans include updating the rules so that more comparison sites can apply, and bolstering the consumer protection measures that the Code requires of its members.  Those who make the grade are allowed to display the Confidence Code badge, which tells consumers that they can trust the site’s advice.

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