Consumer Council for Water
Complaints to SES Water fall as watchdog seeks further improvement
SES Water has reported a fall in the number of calls made to it by customers to resolve problems after being challenged to improve its service by the Consumer Council for Water (CCWater).
The Water Watchdog has welcomed a 15 per cent reduction in the number of times customers had to pick up the phone to address a service issue with the Surrey-based supplier, during the first six months of 2018/19. Complaints made in writing to the company also fell by more than a third compared to the same period last year.
SES Water came under pressure from CCWater to improve after being criticised for a sharp rise in calls from its customers when the consumer group published its annual complaints report in September 2018.
It was one of three relatively poor performing water companies – including Southern Water and Bristol Water – asked to provide the watchdog with quarterly reports highlighting what action they were taking to improve.
Sir Tony Redmond, CCWater’s London and South East Chair, yesterday said:
“These figures give us reason for optimism but SES Water remains a long way from where we would like it to be compared to rest of the industry.”
“We want to see further improvements over the next few months to ensure customers have even less reason to contact the company with a problem.”
SES Water has been asked to provide the watchdog with further updates on its complaint handling to ensure it continues to improve.
For more information or to arrange an interview with Regional Chair Sir Tony Redmond please call 0121 345 1005.
Latest News from
Consumer Council for Water
More help needed for low-income households ahead of water bill rise07/02/2019 09:20:00
More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater).
STATEMENT: CCWater calls for more ambition from water companies01/02/2019 09:20:00
The Consumer Council for Water says there is still room for water companies to show more ambition in their service and investment plans for 2020 to 2025.
Complaints to Bristol Water remain cause for concern23/01/2019 12:25:00
Bristol Water has more work to do to reduce the number of complaints it receives from its customers, the Consumer Council for Water (CCWater) has warned.
Switch on the savings this Big Energy Saving Week22/01/2019 16:20:00
CCFW are delighted to be supporting Big Energy Saving Week (BESW), which began yesterday. BESW is a national campaign to help people cut their energy bills and get all the financial support they are entitled to.
No room for complacency as complaints to Southern Water fall22/01/2019 13:20:00
Complaints made against Southern Water have fallen by a third after the region’s supplier was challenged to improve its performance by the Consumer Council for Water (CCWater).
Don’t let Christmas leftovers sink your celebrations19/12/2018 12:25:00
1 in 5 homes risking blocked drain or sewer by putting fat down the sink.
Watchdog examines long-term pressure on water supplies07/12/2018 09:20:00
The potential benefits and pitfalls of Wales sharing more of its water resources with England will be debated when the Consumer Council for Water (CCWater) meets in Cardiff on Tuesday (11 December).
Water debt hurting poorest families – UK poverty report05/12/2018 13:10:00
Water bills are the most common cause of debt for people on a low income, a new report on UK poverty has revealed.