Customer satisfaction survey
The research agency Populus is conducting our annual Customer Satisfaction Survey and will be contacting a sample of customers over February and March 2019.
We are surveying:
- DRO debtors
- redundancy claimants
- approved intermediaries
- insolvency practitioners.
The survey consists of a ten to 15 minute telephone interview. Respondents will be asked about their experience and perceptions of our services. Interviews will be conducted in accordance with the Market Research Society Code of Conduct, ensuring responses are kept anonymous. Personal or sensitive case issues will not be discussed.
The research helps us to measure performance against our published Customer Satisfaction target. It also helps us understand how we are doing and where we can improve. You can find out more about the results of the last survey by reading the 2017 to 2018 Customer Satisfaction Report.
Latest News from
Regulations temporarily suspended to fast-track supplies of PPE to NHS staff and protect companies hit by COVID-1915/05/2020 16:21:00
New measures announced yesterday will give vital support to frontline NHS staff battling COVID-19 and support businesses under pressure as a result of the coronavirus outbreak.
Regulations temporarily suspended to fast-track supplies of PPE to NHS staff and protect companies hit by COVID-1930/03/2020 16:14:00
New measures announced recently (28 March 2020) will give vital support to frontline NHS staff battling COVID-19 and support businesses under pressure as a result of the coronavirus outbreak.
Dean Beale appointed Chief Executive of the Insolvency Service07/01/2020 13:12:00
Dean Beale has been appointed as Chief Executive Officer of the Insolvency Service.
Thomas Cook: information for customers, employees, creditors and shareholders23/09/2019 14:48:00
Information for customers, employees, creditors and shareholders of Thomas Cook in liquidation.
Companies involved in fraudulent art investment scheme wound-up14/03/2019 09:10:00
Two companies involved in what appears to be a fraudulent art investment scheme have been shut down after abusing close to £1.4 million of investors’ money.
Online small business directory shut down by court05/03/2019 12:10:00
Preston company behind online small business directory shut down by the courts after customers complained they were harassed to pay bills they did not owe.
Millions of nuisance PPI calls lands director with 8-year ban04/03/2019 11:10:00
Carmarthen director has been banned for eight years after causing two companies to make almost 221 million unsolicited nuisance PPI phone calls.
Insolvency (Scotland) Rules: Table of destinations now available26/02/2019 09:10:00
This news article provides a table indicating the destination of the provisions in the 1986 rules.