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DWP Market Engagement

Open Early Engagement for Appointment Booking System - Universal Credit Full Service.

DWP is currently in the early stages of developing the procurement scope for an ‘Early Engagement for Appointment Booking System’ and is looking for interest from potential suppliers.

As part of the delivery of its 2020 Vision, the Department for Work and Pensions (DWP) is committed to delivering innovative, cost effective services to its customers, whilst developing excellent supplier and stakeholder relationships. techUK is therefore delighted to be hosting DWP's Market Engagement for a large scale appointment booking system.

To support the provision of Universal Credit Full Service (UCFS), DWP require an Appointment Booking System for the creation and management of claimants' appointments with DWP staff. The ‘Appointment Booking System’ will host staff locations, availability and skill sets which define the types of appointments DWP staff are trained to handle. This information will be used to find a DWP member of staff, within a jobcentre, that is available and trained to handle the appointment.

The Appointment Booking System will be integrated into UCFS and its platforms. The entire booking process will be performed via the UCFS user interface. Universal Credit will utilise the Appointment Booking System Application Programming Interfaces (APIs) to create and manage appointments. Administration and Management functions are not expected to be integrated into UCFS.

The deadline for suppliers to provide an expression of interest to DWP is 12:30 hours UK time on Friday 2nd of June 2017.

For the purpose of further market research, DWP will be hosting one-to-one supplier demonstration sessions on Monday the 5th and Thursday the 8th of June at techUK’s Offices.

For further information is available on the GOV.UK Contract Finder, or you can contact DWP directly at COMMERCIALDIRECTORATE.UC-WA@DWP.GSI.GOV.UK

Further Information

Why are a Million Digital Techies Interested in DWP?

 

Channel website: http://www.techuk.org/

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