Scottish Government
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Delivery Assurance Group report: quarter 4 2019-2020

Report summarising what has been achieved for Scottish Water customers in the fourth quarter of 2019 to 2020.


This document summarises what has been achieved for customers against Scottish Water’s Delivery Plan for the 2015-21 period and confirms the position up to the end of March 2020 (Quarter 4 2019/20). It has been prepared by the Delivery Assurance group (DAG), a group set up by Ministers to monitor and report on the delivery of their Objectives.

The DAG comprises the main stakeholders in Scotland’s water industry: Scottish Government, Scottish Water, Citizens Advice Scotland, Scottish Public Services Ombudsman and the regulators (the Water Industry Commission for Scotland, the Scottish Environment Protection Agency and the Drinking Water Quality Regulator). It is chaired by Scottish Government and operates under a Terms of Reference agreed by Ministers.  

Delivery Assurance Group report: quarter 4 2019-2020 10 page PDF, 104.0 kB


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