Care Quality Commission
Experts by Experience procurement: tell us what you think
We're gathering views about the future role of our Experts by Experience programme, which is to be competitively re-tendered for delivery from 2019 onwards.
Experts by Experience are people who have personal experience of the services we regulate, either directly or as carers.
During inspections, Experts by Experience speak with people using services and their family or organisations that support them. They may also watch how the service is delivered and speak to staff. Their findings are used to support inspectors’ judgements on services and may be included in inspection reports.
As well as speaking with current Experts by Experience, care providers and our staff, we'll also be working with potential suppliers to develop the invitation to tender over the coming months. We're also keen to hear the views of members of the public who have an interest in the Experts by Experience programme.
Members of the public
Share your views on the future Experts by Experience programme (closing date 11 December)
If you have problems using the form, call 03000 616161 and we will help you. You can also email us at email@example.com.
More information about the programme can be found in the presentation below.
Current Experts by Experience
Separate consultations are taking place to collect the views of current Experts by Experience. Please use the online/easy read survey available to you.
We will also be producing a regular bulletin with updates about the process, and an online form will be made available to you to submit questions to us in December.
Contact your support organisation for further information.
We've started gathering views to help shape development of our Experts by Experience programme. The programme is being competitively re-tendered for delivery from 2019 onwards.
Since the start of this financial year, Experts by Experience have supported nearly 4500 CQC inspections. On average they speak with 9 people per inspection, meaning we have been able to engage with an extra 40,000 people during our inspections.
As we move to a more intelligence-driven approach to regulation, we will need Experts by Experience to help gather local and national intelligence from the public. In particular we would like Experts by Experience to help us engage with people and groups who may find it difficult to have access to services or for their voice to be heard.
We want Experts by Experience to provide three types of support:
- Inspection – support to site visits and telephone calls
- Monitor and Insight – support gathering local and national information from the public. This will include special reviews and investigations as well as work raising public awareness of CQC
- Co-production – support to policy and guidance development and delivery of CQC staff training
Latest News from
Care Quality Commission
Progress on the recommendations from our review of how NHS trusts investigate and learn from deaths15/12/2017 13:25:00
This month marks a year since we published the findings of our thematic review ‘Learning, Candour and Accountability’ which identified specific concerns about the way NHS trusts were investigating and learning when patients within their care die and the extent to which families and carers were involved in the investigations process.
Reducing restrictive interventions in inpatient mental healthcare services08/12/2017 13:20:00
Yesterday, we published a guide to help mental healthcare providers give appropriate support to people whose behaviour might endanger themselves or others.
CQC to conduct further eight local system reviews of health and social care07/12/2017 13:20:00
CQC have been asked by the Secretaries of State for Health and for Communities and for Local Government to undertake local system reviews of health and social care in a further eight local authority areas.
Serious concerns uncovered in residential detox clinics: regulator demands improvements30/11/2017 11:30:00
People who are addicted to alcohol or drugs and undergoing medically-supervised withdrawal in residential settings are being put at risk of harm because many independent clinics in England are not providing safe or good quality care.