Failings in NHS and poor government complaint handling highlighted in new report by Parliamentary and Health Service Ombudsman
Latest News from
Draft Public Service Ombudsman Bill laid in Parliament05/12/2016 12:37:21
A new complaints body will provide the public with greater confidence that their voices have been heard.
LGSCO suspends complaints enquiries of councils and care providers27/03/2020 09:15:00
The Local Government and Social Care Ombudsman has suspended all casework activity that demands information from, or action by, local authorities and care providers, in light of the current Coronavirus outbreak.
Trafford Council agrees to review way it monitors missed bin collections following Ombudsman investigation20/03/2020 14:10:00
Trafford Council will now change the way it investigates missed bin collections after the Local Government and Social Care Ombudsman upheld a number of complaints about the authority.
Coronavirus update18/03/2020 17:14:00
Over the last few weeks we have been assessing the impact of Coronavirus (COVID-19) on our ability to continue to deliver our services, while at the same time protecting our colleagues.
First annual casework report shows variety of complaints we see – but too few people are reaching us, says Ombudsman05/03/2020 14:15:00
Today the Parliamentary and Health Service Ombudsman publishes its first annual Ombudsman’s Casework Report.
Council fails to carry out financial assessment following Ombudsman investigation04/03/2020 12:25:00
North Yorkshire County Council has failed to carry out a financial assessment it had agreed to undertake following an earlier upheld complaint to the Local Government and Social Care Ombudsman.
Village cricketers forced to move because of planning error03/03/2020 13:33:00
A village cricket club has been forced to find a new venue after planners at Shropshire Council failed to put in place measures to prevent balls hitting a new house when it approved planning permission, the Local Government and Social Care Ombudsman has found.
Council leaves vulnerable Norfolk man without enough care before he died28/02/2020 09:15:00
A Norfolk woman was left to care for an elderly vulnerable friend for months before he died while the county council delayed meeting his care, the Local Government and Social Care Ombudsman has found.
Council asked to revise transport policy for adult learners with Special Educational Needs26/02/2020 09:15:00
East Sussex County Council has been asked to review its policy for providing home to college transport for young adults with special educational needs and disabilities (SEND), after the Local Government and Social Care Ombudsman criticised the way it dealt with a family’s situation.