Consumer Council for Water
General Election 2019 – what it means for our communications
The race for Number 10 is officially underway – and that has implications for a non-departmental public body like CCWater.
In the run-up to polling day on 12 December we’ll be limited in what we can say and do due to election period (purdah) restrictions and the need to make sure we remain completely impartial.
It means we might be a little bit quieter than usual as we won’t be able to publish any new research or press releases before the votes have been counted and we have a new Government elected.
However you can still count on us to provide support and advice to anyone who needs help resolving a query or complaint about their water and sewerage services.
Our website and social media channels will also continue to share great advice on everything from how to save water and money to making a complaint or comparing your water company’s performance with others.
If you’re a journalist we can still provide you with useful facts and figures from our deep pool of research but we won’t be able to offer an opinion or comment until after the election.
Latest News from
Consumer Council for Water
Annual Review shines light on CCW’s achievements07/09/2020 09:20:00
It’s hard to recall a year in our short history that has involved more changes or challenges than 2019-20 and those are reflected in the publication of the recent (04 September 2020) Annual Review.
Water companies urged to accelerate response to climate change04/09/2020 12:20:00
Water companies in England and Wales must continue to pick up the pace in tackling the impact of climate change on water supplies, according to the Consumer Council for Water (CCW).
Households at risk of missing out on water bill lifeline when they hit hard times06/08/2020 09:20:00
Water companies need to build a stronger relationship with their customers to reduce the risk of households missing out on vital help with their water bills and other assistance when they hit hard times.
CCW’s statement on new leakage figures03/08/2020 10:10:00
CCW responded to the publication of the latest leakage figures from Water UK.
CCW keeps pressure on poor performing water retailers as complaints fall23/07/2020 15:38:00
Complaints about water retailers have fallen for the first time since the majority of business customers in England were given the freedom to switch supplier.
Letter to water companies on green recovery22/07/2020 14:20:00
We believe water companies can play a vital role in helping the country overcome the economic and social challenges our country now faces in the wake of coronavirus.
Customer support must drive CMA decisions14/07/2020 13:20:00
As the Competition and Markets Authority (CMA) prepares to make final decisions over four water companies’ future plans, the Consumer Council for Water (CCW) warns that customers must not lose out on the service levels and investment they value most. Steve Hobbs, Senior Policy Manager at CCW, explains.
Love Water: Majority of Brits unaware of pressure on water resources22/06/2020 09:20:00
It never rains, it pours – or that’s how it might seem to the majority of us in the UK who believe we live in a wet and rainy country, according to a new nationwide survey.