Department for Culture, Media and Sport
Government and utility companies announce package of support for Grenfell victims
Comprehensive package of support across energy, water and telecommunications sectors for victims of the Grenfell Tower tragedy.
- suppliers agree to write off outstanding utility bills for victims of the fire
- support comes on top of £5 million fund to pay for emergency supplies, food, clothes and other costs
The government yesterday (Thursday 22 June) welcomed utility companies’ announcement of a package of support for victims of the Grenfell Tower fire.
The announcement includes commitments agreed with businesses in the energy and water sectors and comes on top of the £5 million fund previously announced by the Prime Minister to pay for emergency supplies, food, clothes and other costs.
Power companies supplying energy to Grenfell Tower residents have agreed to provide all those affected by the tragedy with reassurance and support. This includes agreeing to:
- write off any outstanding debts for energy bills for people who lived in Grenfell Tower, while preserving prepayment and credit balances
- not charging people for energy for the period after the fire
- not put former residents who have been resettled on a more expensive tariff; and
- put on hold any direct debit payments for Grenfell Tower residents
Business and Energy Secretary Greg Clark said:
Businesses should play an active role in society and I am pleased that all the energy companies supplying Grenfell Tower have come together and agreed to a set of principles in support of families who have already lost so much.
Thames Water has confirmed that all accounts held by residents of Grenfell Tower have been frozen. For people who lived in Grenfell Tower, Thames Water:
- has already written off any outstanding debts; and
- will refund accounts where charges have been paid in advance once details of account holders are known
For those who have been evacuated from neighbouring properties, Thames Water will waive charges so those people will not be charged for a service they have not received.
Recognising the importance of making sure those affected are able to remain in contact with family and friends, telecommunications companies have been providing assistance to those affected in a number of ways including:
- providing free chargers, handsets and pre-loaded SIM cards (main operators have provided the contact centre with advice on how to access these or have made specific alternative arrangements which the contact centre is aware of)
- allowing those affected to use in-store web browsing and mobile charging facilities in the immediate area
- working to identify customers (including those without ID) and to assist with accounts (freezing charges, providing credit etc) for those affected; and
- working to reconnect broadband customers quickly as they are rehoused.
- Utility Warehouse
- Flow Energy
- British Gas
- Robin Hood
- Edf Energy
Latest News from
Department for Culture, Media and Sport
G7 tech leaders agree bold new proposals to boost online safety worldwide28/04/2021 15:20:00
An ambitious vision to put technology at the heart of global efforts to build back better from the pandemic has been signed by the world’s leading democracies.
£7 million Global Screen Fund launched23/04/2021 13:10:00
£7 million fund will support independent film and screen content made in every corner of the UK to export to markets around the world.
Government announces terms of reference for fan-led review of football23/04/2021 11:20:00
The Government has published its Terms of Reference for the fan-led review of football, to be chaired by Tracey Crouch MP.
BRIT Awards to go ahead with live audience as latest event in Government research programme23/04/2021 10:10:10
The 2021 BRIT Awards ceremony will go ahead with a live audience as the latest addition to the government’s Events Research Programme.
New cyber security laws to protect smart devices amid pandemic sales surge21/04/2021 13:20:00
Groundbreaking plans to protect people from cyber attacks
New laws to wipe out rural mobile ‘not spots’ and speed up rollout of next-generation 5G technology21/04/2021 12:10:00
Mobile signal blindspots will be wiped out under government plans to level up rural areas with better connectivity and unlock tech innovation in the countryside.
Government to launch independent review into collapse of football gambling firm21/04/2021 09:33:00
An independent review examining the circumstances surrounding the collapse of the gambling company, Football Index, is to be launched, Minister for Gambling and Lotteries John Whittingdale has announced.
Statement by Oliver Dowden on the European Super League20/04/2021 16:33:00
Oral statement given yesterday given by Culture Secretary Oliver Dowden about the European Super League proposals.