Independent Office for Police Conduct (IOPC - formerly IPCC)
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Grenfell Tower Fire – IOPC national recommendations to improve public understanding of use of police helicopters

The Independent Office for Police Conduct (IOPC) has issued national recommendations to improve public understanding of how National Police Air Service (NPAS) helicopters operate in emergencies following an investigation into a complaint about their use during the Grenfell Tower fire in June 2017. These learning recommendations have been accepted.

The complainant, Nabil Choucair who lost several family members in the disaster, said he believed the use of helicopters encouraged some Grenfell residents to remain in the Tower in the hope of a helicopter rescue and that the downdraft from the helicopters fanned the flames, worsening the fire.

We established that, on the night of the fire, calls were made to the emergency services from people inside the Tower asking to be rescued by NPAS helicopters on-scene. NPAS helicopters are not rescue helicopters and are not equipped to rescue people from fires or rooftops. The investigation found that some handlers did not directly respond to these requests for helicopter rescue and some responses were unclear. 

We have therefore recommended that all emergency services call handlers must be aware that NPAS helicopters do not have rescue capabilities; and must explicitly inform any callers who mention helicopter rescue during an incident to which NPAS is deployed, that NPAS helicopters cannot conduct rescues.

The investigation also found that the deployment of the helicopters was justified and that none of the helicopters flew close enough to the Tower for their rotor wash to have worsened the fire. 

IOPC Regional Director Sal Naseem yesterday said:

“The fire at Grenfell Tower was a tragedy. We offer and extend our deepest sympathies to Mr Choucair, all those who lost loved ones and the survivors whose lives have been changed forever.

“We also recognise the impact this tragedy had on those many people otherwise personally affected and right across the country.

“While we did not uphold these complaints, we fully acknowledge that the matters raised by the complainant were valid and required investigation.

“As part of our investigation we also examined whether any emergency call centre operators encouraged anyone to move to higher floors to be rescued. Despite some examples of unclear communications, we found no evidence that any emergency call centre operators advised callers that helicopters would rescue them.

“The recommendations we have made and which have been accepted aim to ensure that call operators communicate, to people who find themselves in similar horrific and life-threatening situations, the reality of the choices they have. 

“We sincerely hope that the breadth of the investigation report provides some reassurance around the actions of police officers and their use of police helicopters in their response to the tragic events of 14 June 2017 .”

To ensure that the investigation did not undermine or delay the ongoing Metropolitan Police Service (MPS) investigation into the fire, we decided this complaint should be investigated by the MPS under our direction and control as part of a managed investigation. 

The use of police helicopters is coordinated by the NPAS which is operated on behalf of police forces in England and Wales by West Yorkshire Police (WYP). Our investigation therefore examined the role of both the MPS and WYP . Having considered the evidence, we agreed that there was no indication of any criminality, misconduct or poor performance for any person serving with the MPS or WYP.

The investigation report and the full detail of our recommendations can be found here.


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