Consumer Council for Water
Have your say about the water retail market
Discussions around the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday (28 March).
As the water retail market approaches its second anniversary, the water watchdog will be dipping into its latest customer experience research which has shown the number of complaints made by non-household customers rose during the third quarter of the year; almost 200 more than during the same period last year.
Issues around billing and charges has accounted for 70 per cent of complaints received by CCWater between October and December 2018, with poor market data often the root cause of problems.
We’ll be joined by representatives from Ofwat and TT Utilities, as we explore how the sector can work together to overcome these issues.
The meeting is a great opportunity for businesses to learn more about the market and put their questions to us and our guests. There will also be a networking lunch.
If you’re interested in joining us for our meeting at Victoria Square House at 10.30am please email Lucy Byrnes at Lucy.Byrnes@ccwater.org.uk
Latest News from
Consumer Council for Water
Future prices and services must be acceptable to water customers12/04/2019 12:20:00
The Consumer Council for Water (CCWater) has responded to the announcement by the regulator Ofwat over its draft price and service plans for three water companies.
Water Watchdog meeting examines efforts to reduce water debt21/03/2019 09:20:00
Efforts to turn the tide of unpaid water bills among tenants in Wales will top the agenda when the Consumer Council for Water (CCWater) meets in Wrexham next Friday (29 March).
Switching to a meter could pull the plug on rising water bills20/03/2019 09:20:00
Switching to a water meter could help thousands of households pull the plug on rising water bills and prevent next month’s increase from making an April fool of their finances.
Water companies set out plans to withstand risks to supplies14/03/2019 09:20:00
Efforts to safeguard water supplies from the risk of more frequent droughts and other challenges will be discussed when water companies meet in London on Tuesday (19 March).
Small businesses being left behind by water market13/03/2019 09:20:00
Small businesses have not been empowered to make the most of their freedom to switch water retailer, during the first two years of competition in England.
Consumers ready to put water companies under the spotlight27/02/2019 14:20:00
Water companies will be challenged over the cost of their services and efforts to keep taps running across the region, when they’re quizzed by consumers in Coventry.
Retailers still failing to turn tide of business complaints27/02/2019 09:20:00
Retailers must do more to turn the tide of non-household complaints received by the Consumer Council for Water (CCWater), as the water market approaches its second anniversary.
More help needed for low-income households ahead of water bill rise07/02/2019 09:20:00
More water companies should pour some of their own profits into schemes designed to help cash-strapped households with their water bills, according to the Consumer Council for Water (CCWater).