Consumer Council for Water
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Have your say about the water retail market

Discussions around the steps retailers must take to stem the tide of non-household complaints will be at the top of the agenda, when we hold our next business customer meeting in Birmingham on Thursday (28 March).

As the water retail market approaches its second anniversary, the water watchdog will be dipping into its latest customer experience research which has shown the number of complaints made by non-household customers rose during the third quarter of the year; almost 200 more than during the same period last year.

Issues around billing and charges has accounted for 70 per cent of complaints received by CCWater between October and December 2018, with poor market data often the root cause of problems.

We’ll be joined by representatives from Ofwat and TT Utilities, as we explore how the sector can work together to overcome these issues.

The meeting is a great opportunity for businesses to learn more about the market and put their questions to us and our guests. There will also be a networking lunch.

If you’re interested in joining us for our meeting at Victoria Square House at 10.30am please email Lucy Byrnes at

March 28 - business customer meeting agenda

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