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Household customer complaints report published

Our annual report examining and comparing the performance of water companies in England and Wales for household customer written complaints has been published.

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The key findings include:

  • 14 out of 19 companies received fewer written complaints from their customers than the previous year.
  • Unresolved disputes escalated to CCW also reached their lowest level for more than a decade as fewer customers felt the need to turn to us for help.
  • Progress as a whole across the industry would have been even greater had it not been for the poor performance on written complaints of Thames Water and Southern Water.
  • Disputes over bills remain the biggest cause of concern for customers.
  • Wastewater services rose for a fourth successive year, this time by a quarter.
  • CCW is working on a one-stop shop for mediation and adjudication of customer complaints, which will be in place by October 2023.

You can read the full data report below

 

Channel website: https://www.ccwater.org.uk/

Original article link: https://www.ccwater.org.uk/blog/2022/09/22/household-customer-complaints-report-published/

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