Consumer Council for Water
|Printable version||E-mail this to a friend|
Households in Wales more satisfied with their water company than in England
Households in Wales are more likely to be satisfied with the service they get from their water company than customers in England, a new survey by the Consumer Council for Water (CCWater) has found.
CCWater’s annual Water Matters survey shows more customers in Wales are satisfied with the value for money of their water (78%) and sewerage (81%) services than households in England (73% and 76%).
The report also revealed that customers in Wales have higher levels of trust in their water company and are more satisfied with the services they receive from them, compared to England.
Tom Taylor, Wales Chair for the Consumer Council for Water (CCWater), said: “It’s very pleasing to see about eight out of ten customers in Wales are satisfied they are getting value for money. However, water companies cannot afford to be complacent and we will continue to press them to improve further.”
“Value for money is not just about lower bills. It’s about showing customers how their money is being spent to deliver reliable services and the improvements customers want.”
Across England and Wales as a whole, the water industry has slipped behind some other utilities, including energy (80%), on customer satisfaction with value for money.
CCWater will use the findings to press home the importance of water companies engaging with customers as they develop their business plans for the next Price Review in 2019.
Preparations for the next price-setting process are already gathering pace and CCWater will once again play a leading role in making sure companies produce price and service plans for 2020 to 2025 that reflect what customers want and can afford.
You can read the full Water Matters 2016 report here
For more information or to arrange an interview please contact the press office on 0121 345 1005/1006
Notes For Editors
- The Water Matters survey has been commissioned by CCWater since 2006 to assess customers’ changing views over time on water and sewerage services.
- A total of 5,420 telephone interviews were carried out with water and sewerage bill payers across England and Wales, between 10 October 2016 and 15 January 2017. This included more than 550 customers in Wales. These were customers of Dŵr Cymru Welsh Water and Dee Valley Water.
Latest News from
Consumer Council for Water
Only 1 in 4 households aware of option to trial a water meter14/07/2017 09:20:00
Hundreds of thousands of households could be missing out on lower water bills because they are unaware they can trial a meter for up to two years, the Consumer Council for Water (CCWater) has warned.
STATEMENT: Price Review must be focused on customer priorities12/07/2017 10:20:00
The Consumer Council for Water says the next Price Review (PR19) must be focused on delivering what customers want, including acceptable bills.
Water trailing energy suppliers on value for money21/06/2017 09:20:00
The water industry must do more to prove it is offering value for money after a report by the Consumer Council for Water (CCWater) showed customers are now more satisfied with some other utilities, including energy.
CCWater statement on Thames Water leakage performance15/06/2017 11:10:00
CCWater has warned that Thames Water’s failure to meet its commitment to reduce leakage levels risks undermining efforts to encourage customers to use water more wisely.