Care Quality Commission
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How does technology help you stay in touch or help with care?

Last year we published a set of case studies about how innovation in technology can improve care. We're keen to add examples from people who use services and their families.

Why we're interested in innovative tech

One of our priorities is to encourage innovation, as we've seen how it can improve quality of care. It's important that regulation does not stand in the way of digital innovation. But we must also ensure technology and innovation never come at the expense of high-quality, person-centred care.

Who we'd most like to hear from

To help us achieve this, we'd like to share examples of people's experience of using technology to support care. We're particularly interested in where families or carers have used technology to support or communicate with someone else.

Many of us use everyday tech – like Facetime or Skype - to stay in touch. But for some, particularly older people, technology that many of us take for granted can be challenging.

What type of examples we're looking for

We'd like to hear about easy-to-use technology that helps people communicate. Examples might be:

  • an app that helps someone monitor their condition
  • a way of consulting healthcare professionals without having to go to a surgery or hospital
  • something that helps someone carry out tests at home
  • sensors or other equipment used to monitor someone's health or make sure they're safe and well
  • technology that helps people stay in touch with families and loved ones

New products have come onto the market that make communication easier - things like voice-activated applications. We'd like to hear from people who have used them. We're particularly keen to hear about people's experience of simple video communication.

How to get in touch

We'd like to hear about experiences where technology has helped people - or where it could have worked better.

If you'd like to help by telling us about your own experience, you can contact us by email.


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