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How to find help if you cannot afford your water bill

With soaring energy bills and other rising costs turning up the heat on household finances, it’s even more important to make sure you’re getting the help you need from your water company.

Senior couple using a laptop while doing some paperwork a finances at home

Water is often the ‘forgotten utility’ when it comes to saving money but there are many ways to reduce your bills – particularly if you’re struggling on a low income.

Simple steps to reduce your use of hot water can also shave precious pounds off your energy bills too.

Help for low-income households

Whether it’s taking a payment break to you get your finances back on track or having your bills reduced through a social tariff, water companies have a wide range of schemes to support people who are struggling to afford their water bills. Our help with my bills page summarises what’s on offer but it’s important to contact your supplier to discuss the best support for your situation

Benefits Calculator and Grants Search

When you’re struggling to make ends meet it’s even more important to make sure you’re accessing the welfare payments or other forms of support that you might be entitled to. Our Benefits Calculator and Grants Search make it easy for you to identify whether you might be eligible for means-tested benefits or support through a charitable fund

Trial a water meter

If you’re among the 40 per cent of households who still do not have a water meter, it’s worth checking if you might be better off with one. Not everyone will save on a meter but some customers find they can cut their bills by hundreds of pounds. Last year our water meter calculator helped tens of thousands of households identify annual bill savings totalling nearly £14 million. Give it a go

Get smart at the art of saving water

A large chunk of our energy costs stem from the hot water we use in our home – so getting a little more savvy in the way we use water can help us build up a head of steam with those savings. Simple steps like taking shorter showers or making sure your dishwasher is always full loaded can add up to valuable savings over the year. Take a look at some of our tips

CCW is also leading efforts to strengthen support for households facing hardship through a raft measures we recommended in our water affordability review. Keep up to speed with our campaign to end water poverty


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