Blog posted by: Barry Corless – global product director (service management), Global Knowledge, 12 November 2018.
1. In your service management experience, how much of a foundation does ITIL® provide?
ITIL is “documented common sense”, useful when undergoing any transformation as an organization. Having that ITIL tried-and-tested structure in place helps to lighten the load and minimize risk.
2. How has ITIL made a difference in your organization, or organizations you've worked with?
I’ve seen ITIL make a difference in merger and acquisition activity where there needs to be new processes adopted; you can benchmark against each other’s processes and against ITIL as a best practice referee. When used correctly – by adopting and adapting the guidance – I’ve seen ITIL make a massive difference in organizations: structure and control leads to predictability, less stress and more success.
Non-IT people see better management of services and no matter how much your organization wants to be agile, people still thrive on that predictability every day of the week! You need that level of predictability in, for example, your release management to allow agility. Having ITIL in place allows people to validate what they’re already doing against a recognized framework.
3. How relevant is ITIL today and how do you think it complements other frameworks?
There is still room at the table for ITIL. Today, with a range of different best practice frameworks it has become something like a jigsaw puzzle: putting together different pieces in a slightly different way, while maintaining certain ITIL best practices as a comfort blanket for people to hold on to in a transformation. This is still important in new paradigms as, for example, DevOps doesn’t tell you how to release or control changes.
No one framework is the answer to everything, which can be a risk if people choose to think that way. Rather, the best organizations are adopting, adapting and choosing the things in each framework that works for them.
Read more AXELOS blogs by Barry Corless
Latest News from
From mucky to green: Moving from legacy IT to digital transformation21/11/2019 12:10:00
Blog posted by: Karen Brusch and Neil Robinson – Service Design Consultants, 20 November 2019.
Why quality data will always be the foundation of Artificial Intelligence20/11/2019 10:20:00
Blog posted by: Danny Liston – Senior Associate, Ontoit, 19 November 2019.
AXELOS 2019 ITSM Benchmarking Report – the industry’s view18/11/2019 10:20:00
Blog posted by: Rasha Akar, AXELOS Social Media Lead, 15 November 2019.
Why I needed to certify in ITIL and PRINCE215/11/2019 10:20:30
Blog posted by: Balaji Kandasamy Shanmugam – Fujitsu, 14 November 2019.
Cyber awareness learning – motivate and empower your employees13/11/2019 10:20:00
Blog posted by: Zoe Rose – Ethical Hacker, Rose Security, 12 November 2019.
ITIL 4 Specialist Create, Deliver and Support: from demand to value11/11/2019 10:20:00
Blog posted by: Akshay Anand – AXELOS Product Ambassador, ITSM, 08 November 2019.
VUCA Prime – The answer to a VUCA dynamic08/11/2019 10:20:00
Blog posted by: Milvio di Bartolomeo, 07 November 2019.
Managing life-changing projects and programmes: lessons from international development05/11/2019 10:20:00
Blog posted by: Tom Lynam – AXELOS Territory Brand Manager, Australia, 04 November 2019.