Care Quality Commission
Information for people on their visiting rights in care homes
Yesterday (Wednesday 2 November 2016) CQC published information for people living in care homes, their family and friends clarifying their visiting rights and our expectations of providers who are responsible for ensuring people are supported to maintain relationships that are important to them.
As highlighted on yesterday’s BBC 2 Victoria Derbyshire programme and BBC Radio 4’s You and Yours broadcast, we know there are cases where relatives have experienced visiting restrictions, or their loved ones being forced to leave against their wishes, after raising concerns with those in charge of running care homes.
In response to these concerns, and in partnership with partners, we have developed this focused information to help people feel better informed and make sure providers are very clear about their obligations.
Our Chief Inspector of Adult Social Care, Andrea Sutcliffe, said:
“Care homes are people’s homes. They, their family and friends should not live in fear of being penalised for raising concerns.
“Good providers know this and we see plenty of excellent practice where managers and staff respond to complaints positively and make sure it is as easy as possible for people to visit their loved ones in a welcoming, friendly environment.
“But we know this is not always everyone’s experience, with reports of visiting restrictions and people being forced to leave against their wishes. We also know that too many people are frightened to raise concerns because they think this is going to happen.
“We have published information to clarify people’s rights and our expectations of providers so that people living in care homes, their family and friends can be more confident that their concerns will be listened to and acted upon by providers responsible for delivering safe, compassionate and high quality care.
“As we improve the way we monitor and inspect care services we will explore how we can collect information to give us a greater insight into this issue which we know worries the public and can be an important indicator of a service struggling to provide good care. This will help us to focus our inspection activity and encourage improvement. We will also continue to use our enforcement powers to take action against providers where appropriate for the benefit of those using services.”
For more information about visiting a loved one in a care home, including the rules care homes must follow, see our information on visiting rights in care homes.
Latest News from
Care Quality Commission
NHS hospitals to be assessed on how they use their resources from the autumn09/08/2017 13:10:00
Earlier this year and together with NHS Improvement, we sought your views on our joint plans to assess how NHS hospital (non-specialist acute) trusts use their resources.
Statement on CQC's actions in relation to Hillgreen Care Ltd08/08/2017 12:20:00
On Thursday 27 July 2017, The Times published an article, which alleged that CQC was involved in the 'cover-up' of the rape of a resident in a service for people with learning disabilities in November 2015 – the Colne Road site in north London run by the provider, Hillgreen Care Ltd.
CQC reports on the quality of specialist mental health care in England20/07/2017 13:05:00
Today we have published a new report detailing the findings from our comprehensive inspections of specialist mental health services over the last three years.
CQC publishes annual report and accounts for 2016/1719/07/2017 13:47:00
Our annual report and accounts which were published yesterday set out what we have achieved in 2016/17 and the further work we have planned to deliver the ambitions of our five-year strategy for a more targeted, responsive and collaborative approach to regulation.