Investigation into Western Power Distribution’s priority service register obligations
Ofgem yesterday launched an investigation into whether Western Power Distribution (WPD) is in compliance with rules around updating and providing information to vulnerable customers on its Priority Services Register.
Western Power Distribution is the electricity distribution network operator for the Midlands, South Wales and the South West.
The opening of this investigation does not imply that we have made any findings about non-compliance.
Notes to Editors
For more information see our investigation and the following obligations:
Standard Licence Condition 10 sets out various obligations relating to customers on the Priority Services Register (PSR), including a duty to establish and maintain a PSR, a duty to give information and advice to PSR Customers and a requirement to publicise PSR services and procedures.
For media queries
Contact Ofgem media manager, Ruth Somerville.
Tel: 0207 901 7460/ 07766 511 470
Latest News from
Ofgem publishes decisions on COVID-19 related and smart meter allowances for energy price cap05/08/2021 15:15:15
Ofgem has published its decision not to include an additional allowance in the next cap period (October 2021 – March 2022) for debt-related costs relating to COVID-19.
Energy bills are rising – and what you can do about it29/07/2021 15:15:15
Blog posted by: Jonathan Brearley, Ofgem Chief Executive, 27 July 2021.
We need a revolution in how and when we use energy26/07/2021 13:15:00
Last week [July 20] the Government and Ofgem published a plan that will help revolutionise how we all use and pay for energy not just how we generate it.
Smart technologies and data to future-proof UK energy20/07/2021 13:12:00
Unleashing the full potential of smart systems and flexibility in our energy sector could reduce the costs of managing the system by up to £10 billion a year by 2050, as well as generate up to 10,000 jobs.
Fairer energy deals for microbusinesses30/06/2021 13:15:00
Blog posted by: Anna Rossington, Interim Director (Retail), 29 June 2021.
Microbusiness customers to get better energy deals02/06/2021 14:05:00
Ofgem, the energy regulator, has set out final proposals to help millions of microbusiness customers get a better energy deal
Ofgem delivers £300 million down payment to rewire Britain24/05/2021 15:05:00
Ofgem is today powering the electric vehicle revolution, with motorway service areas and key trunk road locations across the country set to get the cabling they need to install 1,800 new ultra-rapid charge points, tripling the current network.
One in four consumers plan to buy an electric car in next five years according to Ofgem research24/05/2021 13:15:00
Ahead of Ofgem’s launch of its COP26 ‘green, fair future’ campaign, new research has found that almost one in four (24%) consumers plan to buy an electric vehicle or plug-in hybrid in the next five years.