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Latest telecoms and pay-TV complaints revealed

Ofcom has today published the latest league tables on the complaints we receive about the UK’s major home phone, broadband, mobile and pay-TV firms.

The quarterly report reveals the number of complaints made to Ofcom between April and June this year, when the UK’s lockdown restrictions began to ease.

Complaints in this quarter fell across the board to levels seen before the Covid-19 pandemic.

Virgin Media in particular saw its complaint volumes reduce significantly across all four sectors, after Ofcom raised concerns with the provider about its customer service in the previous quarter.

However, it was still the most complained-about pay-TV provider. The main reason customers complained to Ofcom about Virgin Media was to do with how the company handled their complaints.

TalkTalk generated the most complaints for broadband and landline, primarily due to faults and service issues.

Virgin Mobile was the most complained-about mobile operator, along with Three and Vodafone; while Tesco Mobile, BT Mobile, Sky Mobile, EE and O2 were all tied as least complained-about operators.

EE and Sky were also the least complained-about broadband and landline providers, and Sky attracted the fewest complaints for pay TV.

Following Shell Energy’s purchase of Post Office’s telecoms business, it is included in our complaints report for the first time.

Click here for the full press release


Channel website: https://www.ofcom.org.uk/

Original article link: https://www.ofcom.org.uk/news-centre/2021/q2-2021-latest-telecoms-and-pay-tv-complaints-revealed

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