Moving into the digital age as an Interaction Design intern
As an interaction design intern on the Home Office internship programme, I wanted to share my experience of changing careers to work in user-centred design in government.
Joining the Home Office
Joining the Home Office has been a series of happy coincidences. I had a job at a charity called National Aids Map in London that involved doing design work for their website and I was also a consultant designer at Amnesty International UK.
As a graphic designer with more than 25 years’ experience in the charity sector, all my design work seemed to emanate from London but I was based in Sheffield. I felt I needed to progress my skills and wanted to understand what was involved in designing for end-to-end digital services.
Although I was familiar with the role of user experience designer, I hadn’t previously heard of interaction design. In government, user experience is the responsibility of the team, not one role.
This was a revelation for me as it’s rare in graphic design to be involved in user research, development and implementation of a project or service from the initial stages.
In my research for the role, I came across many insightful blog posts on GOV.UK, including Holly Ellis’ blog post on diversity and recruitment and the discrimination of ageing.
After reading these posts, I felt encouraged to use my experience and maturity to change careers and apply for the internship position.
What I've worked on
I have been working with the Police Digital Service on a project based in Sheffield. The work was in the Discovery phase, which involves our team interviewing service users and stakeholders to identify user needs.
After 3 months of intense research, we had workshops and produced a report on our findings, before a decision was made on whether to progress to Alpha.
I am now working on a new project with the Police Digital Service using the Home Office prototyping kit to help design the service.
Alongside this work, all of the interns are working together on charity projects. For example, I am involved with a team working with Turn2Us, who provide help and advice to people in financial crisis. Our team includes user researchers, an interaction designer (me) and a software engineer.
The internship programme is a great opportunity and an investment in my future. There is plenty of support and training provided. I have taken a pay cut, but I have expanded my skills set enormously.
I work close to my home in Sheffield, and I have maintained my connection to London as I take regular trips to meet my Home Office colleagues. I love the flexible working culture and this has improved my work-life balance.
This internship has given me the chance to change my career and I am looking forward to taking this training and networking into the next phase of my working life.
Apply for a internship place
Applications are now open for the 2019-20 Home Office Digital Internship programme. You can apply for internship roles in:
Latest News from
Over 500 criminals and immigration offenders removed30/09/2022 16:12:00
Foreign criminals removed in September had received combined prison sentences of more than 337 years.
Our ‘effective delivery’ principle in action: Updating a scientific e-licensing service29/09/2022 11:10:00
Blog posted by: Ben Stevens, Product Lead, Enablers, 29 September 2022 – Categories: DDaT Strategy, Delivery.
New support for victims of county lines exploitation26/09/2022 11:10:00
Hundreds more victims expected to be helped through funding of support services to 2025.
New crackdown on fraud and money laundering to protect UK economy22/09/2022 15:34:00
Wide ranging reforms designed to bear down on kleptocrats, organised criminals and terrorists abusing the UK’s open economy have been introduced to Parliament today.
Foreign criminals and illegal entrants to the UK removed to Albania05/09/2022 15:20:00
Offenders removed had received combined prison sentences of more than 87 years.
Independent review on departure of Metropolitan Police Commissioner published05/09/2022 10:20:00
Sir Tom Winsor's review into the circumstances of Dame Cressida Dick's departure has been published.
Brave, inspirational and selfless acts recognised with new Home Secretary commendation02/09/2022 11:10:00
Award for outstanding contributions in the field of home affairs by civil servants, members of police and fire services and members of the public.
Community support funding announced for people of Liverpool30/08/2022 10:20:00
Home Secretary made the announcement on a visit to Liverpool.