NHS 111 Online To Help People With Coronavirus
A new NHS 111 online service has been put in place to help people get quick advice about coronavirus, as enquiries to the health service about the outbreak have surged.
More than 35,000 people used the site in a single day over the weekend to get help and advice.
The new NHS 111 online service to help deal with the volume of enquiries relating to coronavirus has given advice to over 70,000 since launched on Wednesday.
The NHS in England is also ploughing an initial extra £1.7 million in to 111 to offer more clinical advice over the phone.
Further funding will also provide 500 additional initial call responders with the capacity to answer around 20,000 more calls every day.
Investment will increase if demand continues to rise.
Additional investment will free up clinical call handlers’ time so they are able to prioritise callers with symptoms.
Enquiries jumped by a quarter after advice for travellers who have been in Italy changed last week.
NHS 111 provided around 20,000 hours of expert clinical advice in January.
The 111 service tells callers whether they require a test and helps to arrange one for those who need it.
Professor Stephen Powis, NHS national medical director, yesterday said:
“NHS staff are working round the clock to respond to the coronavirus outbreak.
“We know that 111 call volumes have been high and people have understandably turned to the service for help, support and advice which is why we are ploughing in £1.7 million to increase staff available to field calls.
“The public is also now benefitting from the new NHS 111 online service which is helping increase capacity and free up clinicians time by offering specific help and advice on coronavirus at the touch of a button and has already had more than 70,000 hits since launched on Wednesday.
“I would like to say a personal thank all those NHS staff who are doing an incredible job caring for patients, testing thousands of worried people and taking calls from thousands more.”
In addition to the home diagnostic testing programme that is currently being rolled out in every part of the country, the NHS has introduced new, more convenient and efficient ways of testing such as the “drive-through” centre that has started operating in west London.
The public can play their part in slowing the spread of the virus by following public health advice.
People should wash their hands, cover their mouth and nose when they cough or sneeze and put used tissues in the bin immediately.
Latest News from
NHS to launch ground breaking online COVID-19 rehab service06/07/2020 16:15:00
Tens of thousands of people who are suffering long-term effects of coronavirus will benefit from a revolutionary on-demand recovery service, the head of the NHS yesterday announced.
NHS and St John Ambulance to recruit and train thousands of cadets06/07/2020 11:15:00
The NHS and St John Ambulance are joining forces for the NHS’ anniversary to recruit and train thousands of ‘NHS cadets’.
Around one million downloads of fitness app during lockdown as people stay fit02/07/2020 09:15:00
A fitness tool backed by the NHS has been adopted by hundreds of thousands of people seeking to get in shape during lockdown.
NHS patients among first in Europe to benefit from landmark deal for cystic fibrosis treatment01/07/2020 14:15:00
NHS patients in England will be some of the first people in Europe to benefit from a new “truly life-transforming” treatment for cystic fibrosis, health service chief executive Sir Simon Stevens yesterday announced.
Rankin unveils powerful portrait series dedicated to frontline staff to mark NHS birthday30/06/2020 09:15:00
Powerful and personal portraits of doctors, nurses and other NHS staff who responded to the COVID-19 pandemic, captured by acclaimed photographer Rankin, were yesterday unveiled to celebrate the NHS birthday.
NHS boosts support for pregnant black and ethnic minority women29/06/2020 14:15:00
The NHS is rolling out additional support for pregnant Black, Asian and Ethnic Minority (BAME) women, as new research shows heightened risks facing women from minority groups.
LGBT+ staff and allies launch first NHS virtual pride25/06/2020 14:15:00
NHS colleagues from across the country are being invited to enjoy an unprecedented online celebration of the LGBT+ community this Friday evening.
NHS Chief Executive pays tribute to “essential contribution” of Windrush generation23/06/2020 09:15:00
The head of the NHS in England Sir Simon Stevens yesterday marked Windrush Day 2020 by committing the NHS to drive further improvements in race equality across the health service.