Department of Health and Social Care
NHS health information available through Amazon's Alexa
The NHS is collaborating with Amazon to provide reliable health information from the NHS website through voice-assisted technology.
The technology will help patients, especially the elderly, blind and those who cannot access the internet through traditional means, to get professional, NHS-verified health information in seconds, through simple voice commands.
Amazon’s algorithm uses information from the NHS website to provide answers to voice questions such as:
- “Alexa, how do I treat a migraine?”
- “Alexa, what are the symptoms of flu?”
- “Alexa, what are the symptoms of chickenpox”
The technology has the potential to reduce the pressure on the NHS and GPs by providing information for common illnesses.
Voice search has been increasing rapidly. By 2020, half of all searches are expected to be made through voice-assisted technology.
NHSX will look at ways of making more NHS services available to all patients through digital technology. The announcement supports the commitment in the NHS Long Term Plan to make more NHS services available digitially.
Secretary of State for Health and Social Care Matt Hancock yesterday said:
We want to empower every patient to take better control of their healthcare and technology like this is a great example of how people can access reliable, world-leading NHS advice from the comfort of their home, reducing the pressure on our hardworking GPs and pharmacists.
Through the NHS Long Term Plan, we want to embrace the advances in technology to build a health and care system that is fit for the future and NHSX will drive this revolution to bring the benefits to every patient, clinician and carer.
Matthew Gould, Chief Executive of NHSX, yesterday said:
The public need to be able to get reliable information about their health easily and in ways they actually use. By working closely with Amazon and other tech companies, big and small, we can ensure that the millions of users looking for health information every day can get simple, validated advice at the touch of a button or voice command.
Part of our mission at NHSX is to give citizens the tools to access services and information directly, and partnerships such as this are an important part of achieving this.
Latest News from
Department of Health and Social Care
Advancing our health: prevention in the 2020s – statement to Parliament23/07/2019 17:01:00
Written ministerial statement from Seema Kennedy on the publication of the green paper 'Advancing our health: prevention in the 2020s'.
CMO: we must work together to make our world safer and healthier23/07/2019 12:42:00
The Chief Medical Officer (CMO) 2019 annual report unites health leaders across the world, calling on governments to face modern health threats.
Changes to NHS pensions for senior clinicians: have your say23/07/2019 11:15:00
The government is consulting on proposals to make the NHS Pension Scheme more flexible and transparent for senior clinicians.
Pay rise announced for thousands working in medicine23/07/2019 10:15:00
The Health and Social Care Secretary has announced one of the biggest pay rises in a decade for thousands of NHS doctors and dentists.
Same-day pharmacy consultations offered to patients23/07/2019 09:20:00
Patients with minor health issues will be offered same-day appointments at their local pharmacy, under a new deal announced by the Health and Social Care Secretary.
Better Care Fund renewed for 2019 to 202022/07/2019 14:51:00
Renewed commitment to health and care integration, with £6.4 billion in funding available through the Better Care Fund.
£10 million awarded to 9 air ambulance charities22/07/2019 10:10:10
Air ambulance charities will use their share of the funding to invest in new equipment and upgrade facilities.
New approach to engaging rough sleeping and homeless community19/07/2019 17:14:00
PHE and local partners encouraged the rough sleeping/homeless community to attend a TB screening session by offering a wider range of services at the event.