Care Quality Commission
NHS trusts tell their stories of improvement
What do NHS trusts do to turn themselves around? Our collection of case studies on eight trusts – published yesterday – looks at the steps each one took on its own improvement journey.
Drawing on interviews with staff, patients and patient-representative groups and organisations, Driving improvement tells each improvement story from the perspective the people most closely involved. We talked to chief executives, non-executives, and senior and frontline clinical staff, as well as members of local Healthwatch, Overview and Scrutiny Committees and patient councils.
Each of the eight trusts is one that has progressed from a low CQC rating to a higher one – or has left special measures, the package of support designed to help trusts with significant challenges. The eight trusts we spoke to are:
- University Hospitals of Morecambe Bay NHS Foundation Trust
- East Lancashire Hospitals NHS Trust
- Cambridge University Hospitals NHS Trust
- Wexham Park Hospital
- University Hospitals Bristol NHS Foundation Trust
- Barking, Havering and Redbridge University Hospitals NHS Foundation Trust
- Leeds Teaching Hospital NHS Foundation Trust
- Mid Essex Hospital Services NHS Trust
Many of the stories point to the importance of forging a strong connection between senior leaders and frontline staff. Shared vision and values, staff engagement and empowerment and patient involvement all emerge as crucial elements of the improvement journey.
Our Chief Inspector of Hospitals, Professor Sir Mike Richards commented: "Real change does not happen overnight – the improvements made by each trust are a testament to the time, effort and determination of staff and local partners. I hope their stories will encourage and inspire others in their own improvement journey."
Jeremy Hunt, Secretary of State for Health, said: "Our mission is to make the NHS the safest healthcare system in the world. A crucial part of this is the CQC inspection regime which has proved that when challenges are highlighted transparently, the NHS can make dramatic improvements in the quality of care it gives to patients."
"I want to congratulate all the trusts on a remarkable turnaround, and I hope others will be inspired to put these important lessons into practice at their own hospitals."
Related Link: Driving improvement: Case studies from eight NHS trusts
Latest News from
Care Quality Commission
Sir David Behan announces intention to step down in the summer16/01/2018 12:20:00
Sir David Behan has announced his intention to step down as Chief Executive of CQC. He will continue in the role until the summer to allow the appointment process for a successor to take place.
Working together to reduce duplication in general practice12/01/2018 13:10:00
We have worked with NHS England, supported by NHS Clinical Commissioners, to develop a joint working framework. This will help us work more effectively together and reduce duplication in the regulation and oversight of general practice.
CQC responds to increased pressure on health and social care by pausing some routine inspections11/01/2018 15:20:00
CQC has taken the decision to pause some routine inspections of NHS acute services, GP practices and urgent care services planned for January.
CQC announces three new non-executive Board members08/01/2018 11:20:00
The Care Quality Commission (CQC) has announced the appointments by the Secretary of State for Health of three non-executive Board members – Sir John Oldham, Liz Sayce and Mark Saxton.
Healthcare websites and other non-NHS services to be awarded quality ratings for the first time by CQC03/01/2018 11:10:00
The Department of Health has confirmed that it will grant the Care Quality Commission (CQC) the power to rate even more healthcare services, such as those that offer medical advice and prescriptions from GPs online, so that this becomes the default way that the regulator presents the judgements from its inspections.