Care Quality Commission
NHS trusts tell their stories of improvement
What do NHS trusts do to turn themselves around? Our collection of case studies on eight trusts – published yesterday – looks at the steps each one took on its own improvement journey.
Drawing on interviews with staff, patients and patient-representative groups and organisations, Driving improvement tells each improvement story from the perspective the people most closely involved. We talked to chief executives, non-executives, and senior and frontline clinical staff, as well as members of local Healthwatch, Overview and Scrutiny Committees and patient councils.
Each of the eight trusts is one that has progressed from a low CQC rating to a higher one – or has left special measures, the package of support designed to help trusts with significant challenges. The eight trusts we spoke to are:
- University Hospitals of Morecambe Bay NHS Foundation Trust
- East Lancashire Hospitals NHS Trust
- Cambridge University Hospitals NHS Trust
- Wexham Park Hospital
- University Hospitals Bristol NHS Foundation Trust
- Barking, Havering and Redbridge University Hospitals NHS Foundation Trust
- Leeds Teaching Hospital NHS Foundation Trust
- Mid Essex Hospital Services NHS Trust
Many of the stories point to the importance of forging a strong connection between senior leaders and frontline staff. Shared vision and values, staff engagement and empowerment and patient involvement all emerge as crucial elements of the improvement journey.
Our Chief Inspector of Hospitals, Professor Sir Mike Richards commented: "Real change does not happen overnight – the improvements made by each trust are a testament to the time, effort and determination of staff and local partners. I hope their stories will encourage and inspire others in their own improvement journey."
Jeremy Hunt, Secretary of State for Health, said: "Our mission is to make the NHS the safest healthcare system in the world. A crucial part of this is the CQC inspection regime which has proved that when challenges are highlighted transparently, the NHS can make dramatic improvements in the quality of care it gives to patients."
"I want to congratulate all the trusts on a remarkable turnaround, and I hope others will be inspired to put these important lessons into practice at their own hospitals."
Related Link: Driving improvement: Case studies from eight NHS trusts
Latest News from
Care Quality Commission
Experts by Experience procurement: tell us what you think15/11/2017 14:15:00
We're gathering views about the future role of our Experts by Experience programme, which is to be competitively re-tendered for delivery from 2019 onwards.
Share your views on how we will report on and rate use of resources in NHS hospitals09/11/2017 13:30:00
Together with NHS Improvement we have started consulting on plans to fully implement the process that both organisations will use to report on how NHS non-specialist acute trusts are using their resources to provide high quality, efficient and sustainable care.
A second class ending - end of life care for people who are homeless01/11/2017 12:38:00
There is huge variation in the quality of care that people receive at the end of their life.
CQC completes initial review of mental health services for children and young people30/10/2017 13:15:00
The report of the first phase of a Government-commissioned review of mental health services for children and young people in England was officially released on Friday 27 October.