|Printable version||E-mail this to a friend|
New Code in effect to provide businesses with clarity about broadband speeds
The voluntary Code will apply to all businesses (regardless of size) and standard business broadband services across all technologies.
New protections came into force recently which will enable UK businesses to receive more accurate and reliable information on the broadband speeds they should receive before they sign up to a contract. This new Code applies to all businesses, regardless of size, and to all standard business broadband services across all technologies (including Fibre to the Cabinet and Fibre to the Premises services).
Seven of the UK's specialist broadband providers for businesses - BT Business, Daisy Communications, KCOM, TalkTalk Business, Virgin Media, XLN and Zen - have signed up to the voluntary Code. Together, they provide a service to around two thirds of SMEs who have standard broadband, and they promise to:
- provide businesses with an accurate estimate of their expected speeds when signing up. This covers both download and upload speeds, which are particularly important to businesses as they can send large amounts of data;
- manage their business customers' speed-related problems effectively, and offer them the right to exit their contract without penalty if speeds fall below the minimum guaranteed level;
- give additional relevant speeds information at the point of sale (for example, how the provider manages internet traffic on its network, and how this might affect a customer's speed); and
- provide further detailed speeds information in writing to the customer after the sale.
Ofcom research has found that some businesses, particularly SMEs, were confused about the actual speed of their broadband service. The voluntary Code is aimed to target the perceived 'speeds gap' – where business customers purchasing standard business broadband services can find that there is a difference between the 'actual' speed of their broadband service compared to the 'headline' maximum speed used in advertising.
The new code will provide a similar level of protection for businesses as residential broadband users, whose interests are already safeguarded under an existing Code, Residential Broadband Speeds 2015.
These new protections were announced in January 2016 and come in force recently (30 September 2016).
Latest News from
European Tech Leaders Commit to Address Major Challenges at London Summit21/03/2017 15:20:00
Interconnectedness and navigating political change top the agenda at Summit hosted by techUK and DIGITALEUROPE.
Congratulations to techUK members recognised in the 2017 UK Cloud Awards20/03/2017 09:05:00
techUK congratulates members featured in the UK Cloud Award hosted on Wednesday 15 March.
Revised OGEL for PCBs and other low-risk components17/03/2017 11:10:00
An updated OGEL has just been published covering PCBs, Components and other ‘low-risk’ items for use in Military equipment
Home Office Security Information and Data Exchange Pilot17/03/2017 10:10:00
A Home Office survey of UK companies to identify what security and counter-terrorism information would be helpful to businesses.