Department for Work and Pensions
New 'Help to Claim' service provides extra Universal Credit support
DWP invests £39 million into new 'Help to Claim' service provided by Citizens Advice and Citizens Advice Scotland for Universal Credit claimants.
Enhanced, free, confidential and impartial support to help people make a Universal Credit claim is available from today.
The Department for Work and Pensions (DWP) has invested £39 million into the ‘Help to Claim’ service, which will be delivered independently by Citizens Advice and Citizens Advice Scotland.
Secretary of State for Work and Pensions Amber Rudd said:
One of the best things about Universal Credit is its flexibility. It recognises that everyone is different and it’s not a one-size-fits-all benefit.
So for anyone who needs that little bit of extra help to make their claim, new help is now here.
In addition to the support Jobcentre Plus staff already provide, Citizens Advice will now deliver high quality, independent advice through Help to Claim.
Help to Claim will provide free, confidential and impartial support to help people make a Universal Credit claim. People using the service can get advice on anything to do with applying for the benefit, including gathering the required evidence, filling in the application or preparing for their first jobcentre appointment.
Citizens Advice and Citizens Advice Scotland are committed to providing ‘Help to Claim’ across all areas of England, Wales and Scotland ensuring a consistent service across Great Britain. People will be able to access support online, over the phone and face-to-face through local Citizens Advice bureaus.
Anyone who requires support to make a new Universal Credit claim or is moving from a legacy benefit to Universal Credit following a change of circumstances can access Help to Claim.
Accessing Help to Claim support is completely voluntary.
The service can be accessed any time until the first full correct payment of Universal Credit is in place.
Contact Press Office
Media enquiries for this press release – 020 3267 5141
London Press Office (national media and London area enquiries only – not questions about personal claims) 020 3267 5144
Out-of-hours (journalists only) 07623 928 975
England and Wales (local media enquiries) 029 20 586 then 097 or 098 or 099
Scotland (local media enquiries) 0131 310 1122
Follow DWP on:
- Twitter – www.twitter.com/dwppressoffice
- Facebook – www.facebook.com/dwp
- LinkedIn – www.linkedin.com/company/dwp
- YouTube – www.youtube.com/dwp
Latest News from
Department for Work and Pensions
Wages outpace inflation for the 18th consecutive month11/09/2019 12:10:00
Wages for UK workers have continued to grow, as new figures released yesterday show wages have been rising faster than inflation for a year and a half, growing by 1.9% in real terms on last year.
Parents and guardians given extra time to claim back childcare costs with Universal Credit10/09/2019 09:25:00
An extra month to claim back childcare costs could mean parents avoid missing out on up to £1,100 per month.
Interim chair of The Pensions Ombudsman announced03/09/2019 12:10:00
Pensions watchdog The Pensions Ombudsman (TPO) has appointed Caroline Rookes as its interim chair.
New flexi job search that’s not just for mums02/09/2019 15:10:00
Parents are to receive a helping hand to balance work and life from a brand new jobs scheme launched today (2 September 2019) by Amber Rudd.
Uprating guarantee for UK State Pension recipients living in EU02/09/2019 12:10:00
The government will continue to uprate the UK State Pension paid to people living in the EU each year for the next 3 years.
DWP announces the appointment of David Holt as Non-Executive Director30/08/2019 12:10:00
David Holt started his role as Non-Executive Director with the Department for Work and Pensions in May 2019.
Government urges employers to help transform sick pay29/08/2019 10:10:10
Employers are being urged to shape proposals to transform support for disabled people and those on long-term sick leave.
£100,000 fund to boost mental health support across Cornwall21/08/2019 10:10:10
Secretary of State for Work and Pensions Amber Rudd announces funding for life-changing project.