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Crown Commercial Service (CCS) has awarded the latest version of the Technology Services framework - with additional services and improved call-off terms.

The Technology Services 3 framework enables customers to procure information and communication technology services across the entire lifecycle; from strategy through to transition and operational deployment.

The new agreement builds on the success of the Technology Services 2 (TS2) framework, adding refinements to the Lots and making it easier and more efficient for customers to procure IT services.

TS3 launches in July 2021 and runs for 4 years. Call-off contract durations can be from 2 to 7 years. It replaces TS2, which is due to expire in September 2021.

Philip Orumwense, Commercial Director and Chief Technology Procurement Officer, Crown Commercial Service recently said:

Technology Services 3 has been designed and developed using an extensive discovery and consultative process with many of our customers, suppliers, and partners. This framework truly reflects and represents their expectations and provides the platform for the country to build back better with the right mix of quality and innovative suppliers, including SME providers.

This is another example of how CCS is putting customers at the heart of everything we do to help support the public sector to continue on its digital transformation journey.

Innovations

Lot 4, covering major service transformations, has been simplified. Market feedback was that the previous security-focused sub-Lots were confusing and restrictive, and they have been removed.
Customers will now be able to specify these classifications across all Technology Services 3 Lots instead.

A new Service Integration and Management (SIAM) Lot has been introduced to support customers looking to disaggregate the delivery of their technology services. By using SIAM, customers can manage multiple suppliers of services and integrate them to provide a single, business-facing IT organisation.

New call-off terms have been designed to better reflect the diversity of technology services offered through the agreement, whilst making them simpler to use for both customers and suppliers.

The new agreement aims to build on the progress made on making it easier for small and medium-sized enterprises to become suppliers. It includes 253 suppliers, 64% of which are SMEs. This is compared to 52% SME suppliers for TS2.

Lotting structure

The Lots will comprise:

Lot 1 – Technology Strategy and Service Design
Lot 2 – Transition and Transformation
Lot 3a – End User Services
Lot 3b – Operational Management
Lot 3c – Technical Management
Lot 3d – Application and Data Management
Lot 4 – Major Service Transformation Programmes
Lot 5 – Service Integration and Management

Find out more

To find out more about Technology Services 3 visit the agreement webpage or contact us by completing our online form or calling 0345 410 2222.

Don’t forget, you can find a full list of all the commercial agreements we offer, alongside details of how we can help you build policy considerations into your procurement, in our interactive digital brochure.