New newsletter launched
Our new newsletter, A Case in Point, has been launched.
The bulletin, which is aimed at general complaints handlers in local government, offers an insight into the work of the LGO and the broad range of subject matters that we cover.
This first edition covers topics such as:
- Housing and homelessness
- Benefits and Taxation
- Highways and Transport
- Environmenal Services
- Leisure Services
The decisions from which we draw the case studies are readily available on the website.
The newsletter will be issued three times a year and can be sent directly to inboxes if people sign up.
Latest News from
Draft Public Service Ombudsman Bill laid in Parliament05/12/2016 12:37:21
A new complaints body will provide the public with greater confidence that their voices have been heard.
Man denied Human Rights because of council delay04/03/2021 14:15:00
Nottinghamshire County Council left a man in a care home away from his family for five months, without having any regard for his basic human rights, a Local Government and Social Care Ombudsman investigation has found.
Cornwall care cost calculations criticised03/03/2021 09:15:00
The Local Government and Social Care Ombudsman is reminding councils that people can spend their money as they wish, within reason, when paying for their own care, after an investigation found faults with the way Cornwall Council assessed a man’s finances.
Council fails to investigate cancer cluster concerns25/02/2021 15:15:00
Barking and Dagenham council is to investigate reports of a possible cancer cluster within the borough, after it previously failed to act on a woman’s concerns.
Council to apologise to Year 10 pupil left without a school for more than a year23/02/2021 16:15:00
Leicestershire County Council has agreed to apologise and pay a teenager £7,200 after it left her without a school place for nearly 14 months at a critical time in her education.
Not enough local scrutiny of Cornwall’s outsourced education services to out-of-school children, Ombudsman says19/02/2021 09:15:00
Cornwall Council will look into the cases of all children not attending school to ensure they are receiving a suitable alternative education, following an investigation by the Local Government and Social Care Ombudsman.
Councils must give parents clear information during safeguarding investigations11/02/2021 15:20:00
The Local Government and Social Care Ombudsman is reminding councils of their duties to parents when asking them to leave the family home during safeguarding investigations, following an investigation into a complaint about Newcastle City Council.
Cornwall Council stopped payments for disabled woman’s care without organising alternative04/02/2021 14:20:00
A Cornish woman was left without the support she needed after the council told her she could not pay her daughter to care for her, the Local Government and Social Care Ombudsman said.
Ombudsman’s calls for more transparency over free nursery place ‘charges’28/01/2021 14:15:00
The Local Government and Social Care Ombudsman is urging councils to have better oversight of nurseries offering free early years places, after a nursery chain was found to be charging Leicestershire parents a ‘top-up fee’.