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New one stop service for GOV.UK unveiled

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Plans to make it easier for the public to access online government services via an app have been set out today by Chancellor of the Duchy of Lancaster Steve Barclay.

  • Plans to simplify how people access online government services set out today
  • New app for will also allow people to securely access services
  • Chancellor of the Duchy of Lancaster outlines vision for digital government at global tech event

Plans to make it easier for the public to access online government services via an app have been set out today by Chancellor of the Duchy of Lancaster Steve Barclay.

The plans mean that the public will no longer have to remember multiple usernames and passwords to access services such as free school meals, support for disabled family members and changing driver licence details in the future.

The new app will allow people to access services much more easily, instead of having to go through multiple online processes. It will give users the option to use the technology in their smartphones to quickly access government services online via GOV.UK.

Currently, there are 191 different ways for people to set up a variety of accounts to access different services on GOV.UK, with 44 different sign-in methods.

This is in stark contrast to the private sector, where people expect to be able to log into and access a variety of different services via their smartphone.

Chancellor of the Duchy of Lancaster Steve Barclay:

Now more than ever, it is important that government responds to people’s heightened expectations about the services they use.

During the pandemic, people have had to interact with public services in a variety of new ways, including the NHS app and the vaccine booking service.

People rightly expect government to be data driven and digitally literate, and this will be a priority for me in my new role.

As part of the development of the app, the Government Digital Service (GDS) is working across all government departments to make sure as many services as possible can be utilised.

The app is being developed with data security at its heart, with robust data protection principles in place to make sure users remain in control of their data.

Use of the app will be optional, with people still able to access government services in different ways if they prefer.

Mr Barclay also announced the members of the new Digital Advisory Board, which has been created to give advice to ministers and officials across government and accelerate digital change.

Members of the board are leaders from industry, drawn from organisations such as E.ON, the Lloyds Banking Group and HSBC.

Notes to editors:

Members of the Digital Advisory Board due to be announced by the Minister are:

  • James Bilefield - Chair/Board Director (SThree, MoneySupermarket, Stagecoach, Teach First, Science Museum)
  • Zaka Mian - Former Group Transformation Director, Lloyds Banking Group
  • Monique Shivanandan - Chief Information Security Officer, HSBC
  • Matthew Timms - Chief Digital and Information Officer, E.ON SE
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