Information Commissioner's Office
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Nuisance calls taskforce report published

The government’s Nuisance Calls Taskforce formally set out its recommendations to help tackle the problem of unwanted calls and texts yesterday.

The taskforce, chaired by Which? executive director, Richard Lloyd, with the Information Commissioner’s Office (ICO) represented on the group, is part of the Department for Culture, Media and Sport’s (DCMS) Action Plan on nuisance calls.

Responding to the publication of yesterday’s report ICO Head of Policy, Steve Wood, said:

“We welcome the publication of today’s report from the Which? taskforce and the recommendations put forward to tackle the problem of nuisance calls. As part of the taskforce, our office has been keen to highlight the importance of organisations following good practice when collecting and using personal information for marketing purposes.

“We have published detailed guidance to help legitimate marketing companies stay on the right side of the law and we will continue to work with the industry and other regulators to improve compliance. We are also working with the government to enable our office to use our fining powers more effectively, so we can issue a penalty at an early stage where it is clear a company is knowingly making nuisance calls in breach of the law.”

Find out more about the work being carried out by our office to tackle nuisance calls and texts on our website. On Friday, we served a £70,000 monetary penalty on the organisers of the Parklife music festival which sent over 70,000 spam texts.

Notes to Editors

  1. The Information Commissioner’s Office upholds information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
  2. The ICO has specific responsibilities set out in the Data Protection Act 1998, the Freedom of Information Act 2000, Environmental Information Regulations 2004 and Privacy and Electronic Communications Regulations 2003.
  3. The ICO is on TwitterFacebook and LinkedIn, and produces a monthly e-newsletter. Our press office page provides more information for journalists.
  4. If you need more information, please contact the ICO press office on 0303 123 9070.


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