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Ofgem appoints Bulb to take on customers of Gnergy Ltd

Ofgem has appointed Bulb to take on supplying Gnergy Limited’s 9,000 domestic customers and small number of non-domestic customers. This follows a competitive process run by Ofgem to get the best deal possible for customers.

Bulb is offering customers a competitive tariff. All outstanding credit balances, including money owed to both existing and former domestic customers of Gnergy, will also be honoured. 

Bulb will absorb all of the costs of honouring customers’ credit balances and the migration of customers.

For existing customers, energy supplies will continue as normal as they switched over to Bulb yesterday (22 March 2020).

Customers of Gnergy will be contacted over the coming days about the changes. If customers wish to switch supplier they should shop around. Customers will not be charged exit fees if they decide to switch to another supplier.

Philippa Pickford, Ofgem’s director of future retail markets, recently said:

“I am pleased to announce we have appointed Bulb for the customers of Gnergy. Their energy supply will continue as normal and credit balances will be honoured.

“Bulb will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

Gnergy customers with questions should contact Bulb: call 0800 032 0119, email gnergy@bulb.co.uk, visit www.bulb.co.uk/gnergy/ or contact Bulb via online chat at www.bulb.co.uk/help.

Bulb will be in touch with customers with direct debits to explain how to set up their account.

More information for Gnergy customers can be found on the Ofgem website.

Notes to Editors

  • Gnergy customers will be supplied by Bulb as of Sunday 22 March 2020. Accounts will be fully set up over the coming weeks.
  • Bulb will be in touch with customers in the coming days. Any questions customers have should be directed to Bulb: call 0800 032 0119, email gnergy@bulb.co.uk, visit www.bulb.co.uk/gnergy/ or contact Bulb via online chat at www.bulb.co.uk/help. Emergency phone number: 0300 30 30 635
  • Bulb will honour the credit balances of current and former domestic Gnergy customers.
  • Current and former customers who owe money, or are in debit to Gnergy should wait to hear from Bulb or Gnergy’s administrators.
  • Bulb will be in touch with customers with direct debits to explain how to set their account and a new Direct Debit.
  • Customers can find support and advice on the Ofgem website. Alternatively, if they need additional support, they can call Citizens Advice on 0808 223 1133 or email them via webform, or get in touch through Ofgem’s facebook or twitter feed @ofgem

Further information

For media, contact

Michelle Amos: 020 7901 1881

Media out of hours mobile: 07766 511470 (media calls only)

General enquiries (non-media)

If you are an energy customer looking for help and advice, including complaints about energy firms, please see our Household gas and electricity guide. Citizens Advice also provide a free, impartial helpline service across a range of issues on 0808 223 1133.

We also regularly share news and post general advice to help consumers get the most out of their energy services via our @Ofgem twitter and Facebook pages.If you have an enquiry or complaint relating to Ofgem’s policies or functions, contact us at consumeraffairs@ofgem.gov.uk or on 020 7901 7295.

For all other non-media related enquiries, please visit our Contact us page.

About Ofgem

Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.

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Channel website: https://www.ofgem.gov.uk/

Original article link: https://www.ofgem.gov.uk/publications-and-updates/ofgem-appoints-bulb-take-customers-gnergy-ltd

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