Ofgem launches investigation into E’s marketing and sales activities
An investigation into marketing, sales and switching practices by E (Gas and Electricity) Limited (“E”) has recently been launched by Ofgem.
The investigation will examine whether E breached licence conditions which require suppliers to provide information which is complete and accurate and is easily understood by customers when undertaking marketing and sales activities.
This follows concerns about the supplier’s approach to recruiting new customers.
Notes to editors
- For more information on potential licence conditions breached see our investigation into E (Gas and Electricity) Limited’s compliance under the gas and electricity supply licences (Standard Licence Condition 25).
- The opening of this investigation does not imply that we have made any findings about non-compliance.
- E (Gas and Electricity) Limited (“E”) is a medium-sized supplier that supplies electricity and gas to customers, predominately customers on pre-payment meters.
Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.
For further press information contact:
Ruth Somerville 0207 901 7460
Tim Webb 0207 901 7179
Out of hours 07766 511470
Latest News from
Microbusiness customers to get better energy deals02/06/2021 14:05:00
Ofgem, the energy regulator, has set out final proposals to help millions of microbusiness customers get a better energy deal
Ofgem delivers £300 million down payment to rewire Britain24/05/2021 15:05:00
Ofgem is today powering the electric vehicle revolution, with motorway service areas and key trunk road locations across the country set to get the cabling they need to install 1,800 new ultra-rapid charge points, tripling the current network.
One in four consumers plan to buy an electric car in next five years according to Ofgem research24/05/2021 13:15:00
Ahead of Ofgem’s launch of its COP26 ‘green, fair future’ campaign, new research has found that almost one in four (24%) consumers plan to buy an electric vehicle or plug-in hybrid in the next five years.
Ofgem consults on COVID-19 costs for the next level of the energy price cap18/05/2021 15:15:15
Ofgem is consulting on its proposal that no further adjustment is required to account for the impact of COVID-19 for the default price cap from October 1 2021.
E.ON to pay over £650,000 after taking Direct Debit payments early22/04/2021 13:15:00
Energy regulator Ofgem has closed compliance engagement with E.ON relating to Direct Debit payments being taken earlier than agreed from 1.6 million customers.
National Grid Electricity System Operator to pay £1.5 million over electricity demand forecasts08/04/2021 11:15:00
In 2017, Ofgem introduced a financial incentive to drive National Grid Electricity System Operator (National Grid ESO) to produce more accurate forecasts.
Creating a more diverse and inclusive energy sector post-Covid31/03/2021 14:20:00
The two-day virtual conference, sponsored by Accenture, is free to attend and features a host of diverse speakers coming together to discuss how the sector can move from intention to action and create a truly diverse and inclusive energy sector.
Ofgem reforms could see credit balances of around £1.4 bn automatically returned18/03/2021 13:15:00
Ofgem is consulting on proposals to limit the amount of customer credit balances suppliers can hold, which could result in as much as £1.4 billion in total or £65 per household on average being returned.