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Ofgem opens investigation into Ovo Energy consumption information

Ofgem has launched an investigation into the consumption information that Ovo Energy gave some of its customers.

This includes the estimates the supplier gave customers about how much energy they used during winter 2016-17, and the accuracy of the annual consumption figures that it gave to customers in their annual statements. 

The investigation will examine whether Ovo Energy breached licence conditions related to giving customers consumption information that is accurate, or based on a best estimate, complete, and not misleading.

Incorrect consumption figures can lead to customers receiving inaccurate bills, annual statements and other important information. This in turn can lead to customers being unable to properly manage their accounts and deciding to switch based on incorrect information. 

The opening of this investigation does not imply that we have made any findings about non-compliance by Ovo Energy.

Notes to editors

  1. For more information on the licence conditions we are examining see our investigation into Ovo Energy and its compliance with obligations under Standard Licence Conditions (SLC) 31A and 0 (or SLC 25C, prior to October 2017)

For media, contact:

Ruth Somerville: 0207 901 7460

Media out of hours mobile: 07766 511470 (media calls only)

About Ofgem

Ofgem is the independent energy regulator for Great Britain. Its priority is to make a positive difference for consumers by promoting competition in the energy markets and regulating networks.

For facts, figures and information about Ofgem’s work, see Energy facts and figures or visit the Ofgem Data Portal

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Channel website: https://www.ofgem.gov.uk/

Original article link: https://www.ofgem.gov.uk/publications-and-updates/ofgem-opens-investigation-ovo-energy-consumption-information

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